NextGen Office EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor's customer service is lacking. We have had some issues. The vendor switched to a new...
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Product
The functionality in the system has quite a few issues, so the software makes my job take longer. We...
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Product
I like that once NextGen Healthcare uploads the remittances, it is easy to download and...
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Relationship
I would like to see NextGen Healthcare's customer support team improve their problem-solving when...
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Relationship, Product
There have been a few changes that have been made that have taken away some of the stuff that we...
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Product
NextGen Office is very easy to use. It is not complicated. It is very user friendly and pretty...
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Product
Lately, the system has been going down quite a bit. It goes down and has errors, and then we have to...
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Product
It is too soon to tell whether NextGen Healthcare delivers new technology that meets our needs, but...
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Product
Some functionality we need are the specialty blueprints that aren't there. NextGen Office needs more...
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Product
NextGen Office is fairly customizable. The billing is generally straightforward. Accessing help when...
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Relationship, Product
I would like NextGen Office to have easier accessibility to manage posted items and balances when...
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Relationship
When we call the vendor's support, the people who we work with are really nice and helpful. Most of...
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Product
I like the way the system handles appointment scheduling and filing insurance claims. On the EHR...
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Relationship
If we try to call NextGen Healthcare's support, we have to wait on hold, and we have to set up a...
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Culture, Value
NextGen Healthcare offers a whole lot to users who can afford it. The vendor charges for any kind of...
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Product, Value
Overall, the system is acceptable, but I would not buy it again. I would look around. The vendor is...
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Product
There is an inability to sync or connect the product to other EHRs. We have to go outside the system...
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Product
We are using another product for virtual visits because we don't like the portal for that in the...
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Product, Value
NextGen Office may have some of the functionalities that we would like, but we don't utilize them...
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Product
Pretty much everything we do is through NextGen Office. This system is way better than what we used...
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Loyalty, Product
When I upgraded my computer to Windows 11, it didn't work really well with the version of NextGen...
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Relationship
For a lot of the things that we want to change or things that we don't like, the answer we get from...
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Culture, Relationship
NextGen Healthcare does not keep all their promises. They will tell us they will call us back with...
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Culture, Value
One area that is frustrating is we get billed for things all the time that we don’t know why we are...
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Product
Some of the things in NextGen Office don't work well. For example, the eligibility system doesn't...
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Product
The system gets the job done in the end. It may not happen the way I want, but the system does give...
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Product
NextGen Office never goes down; it is really reliable. The product works pretty well, and we are...
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Product
We are very happy with NextGen Healthcare because everything, as far as I can tell, follows a...
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Operations
As far as training with NextGen Office goes, I never did it. I just hopped on and started using it....
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Product
If NextGen Office had a better scheduling program, we would use it exclusively. The product doesn't...
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Relationship
I have rarely called NextGen Healthcare for support. But when I have called to get assistance, it...
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Product
NextGen Healthcare needs to improve their scheduler so that it has more flexibility and more...
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Product
NextGen Healthcare really doesn’t do much in terms of delivering new technology. Their EMR is not...
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Product
I would like the system to have more flexible scheduling and some changes to interoffice...
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Relationship
We had an issue where the vendor made some changes and did not notify us. The changes broke an...
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Relationship
NextGen Healthcare’s support was much better in the past. Since the vendor has been bought, the...
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Product
Insurance verification and integrations with insurance companies are gaps in the system’s...
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Product
The product’s reporting is good. It is good that the product is web based because we can access it...
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Operations, Product
Since we moved to NextGen Office, I haven't been able to picture myself going to a different EHR...
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Relationship
NextGen Healthcare has an online knowledge base where we can type in one keyword, and it will bring...
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Operations
I really like the product, but since not everyone is technically capable, there is user error with...
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Product
We use a third-party solution because the NextGen Office EHR/PM patient portal is not user friendly,...
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Relationship
Every year, NextGen Healthcare is obligated by the government to give us the QRDA file to submit our...
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Relationship
I hate NextGen Healthcare’s customer support. The people who answer the phone don't even have basic...
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Relationship, Operations
The transition to a new clearinghouse for practice management has been confusing and really poorly...
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Relationship, Product
On the practice management side, NextGen Office EHR/PM used to have some really nice tools that we...
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Loyalty, Relationship
We have been so happy with NextGen Office. We will not talk to another vendor because NextGen...
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Product
NextGen Office can text appointment reminders to the patient. It has the capability to do anything...
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Operations, Product
It is really easy to maneuver in and out of both the medical side and the business side of the...
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Operations
The vendor offers live classes, and as a small office, we are busy. I would like the vendor to put...
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Product
The search engine in the NextGen Healthcare system is a god-awful tool for finding ICD-10 codes. Our...
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Product
NextGen Healthcare is constantly giving me a lot of information to register for some webinar or to...
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Relationship
We can always get someone from NextGen Healthcare on the phone for the most part. Something seems to...
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Loyalty, Product, Value
I don't think anything else has the same capability as the NextGen Office software. On the back end,...
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Relationship
NextGen Healthcare’s customer service is outstanding. If I call the technical support team, I am...
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Product
Getting direct patient feedback, either via stats or written comments, is something that is missing...
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Operations
NextGen Healthcare was great with the training. I think my staff was overexposed.
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Operations
For our new hires who don't have the benefit of NextGen Healthcare’s training, there is a bit of a...
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Product, Value
Our most tangible pain point, from my perspective, was our reliance on paper charts. In our previous...
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Product
We recommend NextGen Healthcare all the time. I tell others in my specialty that the product's ease...
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Relationship
We get emails several times a year from our account manager and others. They want to catch up to see...
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Culture, Loyalty, Relationship
After the initial setup, which was basically just an online class everybody did, there were periodic...
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Product
There is not a lot of integration with outside resources or our lab equipment; the system does not...
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Relationship, Product
On the practice management side, the system does go down a lot. In working the front desk, when we...
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Operations, Product
There are a lot of unnecessary steps that must be taken to get to certain portions of the system,...
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Product
The workflow does not seem very user friendly. On the practice management side, once a guarantor is...
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Product
When NextGen Healthcare makes changes in the system, sometimes we don’t realize certain things have...
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Product
I would like to see better integration with other vendors' products. We tend to still use the...
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Relationship, Value
I was recently on a call with the vendor, and they wanted to upgrade something. I don't have a...
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Culture, Relationship
I don't think NextGen Healthcare is lying about anything. I think they are a good company to deal...
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Relationship
The vendor’s support has been abysmal. I had a question about a year ago, and it has been sitting in...
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Value
We like the vendor’s simple subscription model with one price. I am not nickel-and-dimed. I get everything....
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Product
The product is so easy and intuitive.
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Loyalty, Product
My biggest concern is that NextGen Healthcare has the Enterprise product and the Office product, and...
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Operations, Product
The system is relatively easy for my staff to use to assist the doctors in the documentation of the...
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Product
There is some terminology in the EMR form that I really don't like, but NextGen Healthcare said that...
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Value
There were a couple of things we added to NextGen Healthcare's system, and I expected those things...
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Product
NextGen Healthcare’s search engine for medical data isn’t the best. The search engine sometimes...
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Product, Value
NextGen Healthcare's system is relatively easy to use, and the cost is effective. I have looked at a...
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Product
There are a couple of things that are irksome in NextGen Healthcare's system with the way that the...
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Relationship, Product
We have some issues with NextGen Healthcare’s notes where metrics aren’t being recorded for MIPS as...
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Operations
The product is a very sophisticated system. It is not as user friendly as it could be. Other...
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Operations
I am satisfied with the program. Overall, the system is great if users know how to use it; the...
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Relationship
NextGen Healthcare is excellent to work with. The support model has changed, and the vendor has made...
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Loyalty, Relationship
This coming year, I anticipate NextGen Healthcare doing upgrades and fulfilling the little wish...
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Loyalty, Product
A top-of-mind change I would like to see is with picture taking. With new programs, people can use...
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Culture, Value
The problem with appointments in the product is that we don't use the answering-service program that...
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Operations, Product, Value
There are so many other programs that are much nicer than NextGen Healthcare's product. NextGen...
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Product
I really like the clearinghouse solution and the way the claims are processed with NextGen...
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Operations, Product
The problems lie with the way our doctors chart things and put information into the product. NextGen...
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Product
The biggest thing with the product is that we have been able to communicate with our current EHR.
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Product
The product runs some very good reports. I can filter more specifically for what I need when I am...
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Operations
We had a huge amount of support for the implementation. There were NextGen Healthcare people here...
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Relationship
NextGen Healthcare's support is really good. The vendor hires very polite and knowledgeable people....
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Operations
We have not done any training in a long time. Mostly we just go to the videos if we need to learn...
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Operations, Product
We like the ease of the faxing piece and the patient portal. The system goes well with our practice....
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Product
Sometimes patients don't really understand their lab results very well because they are not easy to...
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Product
We are very happy with the software. The product is very user friendly.
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Culture, Value
We can only do a certain number of faxes or a certain amount of documentation, and the vendor will...
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Product
The vendor promised interactive PDF documents, which would be a good feature, but that feature...
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Operations
We received initial training when we got the program, but that was years ago. There was a lot coming...
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Operations, Product
The product works well alongside the billing system, but that is about it. The product is very...
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Product
There are too many clicks involved for providers to get what they need for their patients.
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Value
The vendor offers us third-party pieces with the new technology, but we have to pay for them.
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Product
One of the issues with NextGen Healthcare's system is that it requires many more steps than other...
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Operations, Product
The templates in the system are very immature and difficult to use. The process for changing or...
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Loyalty
I don't know that the system was really created for bigger facilities. When we started looking at...
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Relationship
The first line of NextGen Healthcare's support is in India. If the first line of support can't...
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Loyalty, Product
If we have a patient who sees one of our primary care doctors and then comes in as part of a...
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Operations, Product
We achieve our goals using the system, but that process isn't as easy as it could be. We have...
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Loyalty
I think that NextGen Healthcare keeps all of their promises. Their system just isn't as user...
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Relationship
When we share issues with NextGen Healthcare, they tell us to give our ideas to their success...
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