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Relationship
We have had a lack of communication with NextGen Healthcare around trying to drill down to the root...
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Relationship
If the firm were able to work with us a little more on determining what our needs are instead of...
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Services
Some of the products from NextGen Healthcare have worked really well, but I would say most of the...
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Value
We receive our money’s worth in some areas with NextGen Healthcare, but the posting has become an...
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Loyalty, Relationship
NextGen Healthcare has created great automation tools. I also like their transparency. They are in a...
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Relationship, Services
My suggestion for NextGen Healthcare is that their statements need more clarification around what...
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Relationship
The teams we are working with from NextGen Healthcare have a set workflow. They are very structured,...
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Loyalty, Relationship, Value
When NextGen Healthcare was a public entity, they ran into some hiccups, and they put a lot of work...
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Relationship
NextGen Healthcare tries to be a good partner. They want to do well.
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Relationship, Value
At one point, NextGen Healthcare failed so badly that we had to hire someone on our side to do the...
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Relationship
There are any number of reasons why the firm’s resources are not very good, even from a coding...
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Loyalty, Relationship
NextGen Healthcare is not meeting our needs. We are going to separate from them with the revenue...
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Relationship, Services
The firm’s billers are truly just doing data entry. If something doesn't make sense, then they have...
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Services
Anybody who is considering NextGen Healthcare for revenue cycle services should understand the...
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Value
NextGen Healthcare has definitely helped us stabilize our cash flow. We have a pretty good idea of...
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Relationship
With NextGen Healthcare, expectations are met, but I don't wake up in the morning necessarily and...
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Relationship
NextGen Healthcare has gone through a lot of changes lately. I know that there have been some...
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Relationship
Once we establish what our needs and expectations are and the plan is developed, NextGen Healthcare...
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Loyalty, Relationship
NextGen Healthcare hasn't communicated their strategy with us in terms of what they have done with...
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Relationship, Relationship, Services, Services
We have had a lot of issues with NextGen Healthcare, and there is not a ton we have been impressed...
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Relationship, Relationship, Services, Services
Because of NextGen Healthcare, we have been able to automate some of our rules so that when the...
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Value, Value
With NextGen Healthcare, our accounts receivable was supposed to go down, but it has actually...
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Loyalty, Loyalty, Relationship, Relationship
I have it on good authority that our company would not select NextGen Healthcare again.
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Operations, Services, Services
NextGen Healthcare exceeds my expectations, but I'm a little hesitant to say they do so...
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Services
If there is a particular issue, like if we are having some difficulty getting claims paid from a...
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Relationship, Relationship, Operations, Services
Sometimes I see things that have been sitting over 90 days and wonder why no one from NextGen...
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Relationship, Relationship, Services
NextGen Healthcare has given us a genius coder. We meet with them regularly, and they are pretty...
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Loyalty, Loyalty, Services, Value
We vetted five firms. That experience was horrific. But when we saw NextGen Healthcare, we thought...
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Relationship, Relationship
The firm has not exceeded our expectations. There are some areas where they do a great job, but they...
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Relationship, Relationship, Services, Services
On the RCM services front, the specialties we have are very unique and difficult for most vendors to...
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Relationship, Relationship
The person working on the transactions is so far removed that basic information is missing. Not all...
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Relationship, Relationship, Operations, Operations, Services, Services
Having a more focused structure on specific specialties and making things independent from all of...
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Value, Value
Accountability and shared incentives are the biggest issues. With the services that we leverage, the...
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Services
A lot of services that the firm provides blindside us. We have been struggling with some of our...
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Relationship, Relationship, Services, Services
With the way we are structured, we do part of the work; that is by design. That needs to be the way...
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Relationship, Relationship, Services, Services
There are some broad aspects of what we need to solve for. A lot of those are probably more...
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Relationship, Relationship
We have struggled with our revenues and performance significantly. Our numbers, compared to the...
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Relationship, Relationship
NextGen Healthcare is very responsive, and they have a good client interaction team. The firm has a...
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Relationship, Relationship
The firm is so large that we don't feel the customized support that is relevant to us. It feels more...
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Relationship, Relationship
A lot of gaps come from the design of the services provided and probably from the resources that the...
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Operations, Operations
I like our implementation manager, who we still work with. NextGen Healthcare has taken the time to...
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Loyalty, Loyalty, Relationship, Relationship, Value, Value
With NextGen Healthcare, communication and transparency are part of their standard protocol. We have...
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Operations, Operations, Services
One of our struggles with NextGen Healthcare has been the interface implementation. We interfaced...
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Relationship, Relationship, Services, Services
I like NextGen Healthcare’s escalation process. I get emails within a day whenever the team needs to...
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Services, Services
I love the software and reporting capabilities. The system is easy to use and has everything I need...
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Relationship, Relationship
The firm’s timely filing has been fine. There have been overtime breakdowns, but those have been a...
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Loyalty, Loyalty, Relationship, Relationship
We are going to a new system for our billing. We have outgrown NextGen Healthcare, and something...
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Relationship, Relationship, Services, Services
With NextGen Healthcare, I can't log in as a staff member to see a patient's journey or access phone...
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Relationship, Relationship, Value, Value
Our denial rate with NextGen Healthcare is phenomenal, and we have very few denied claims. NextGen...
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Relationship, Relationship
We had a fantastic manager from NextGen Healthcare, but unfortunately, that individual left the...
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Relationship, Relationship, Relationship, Operations
The only hiccups with NextGen Healthcare come when their people have questions or when they need to...
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Relationship, Relationship, Relationship, Services, Services, Services
I usually end up having to do my own research about how claims should look and then send it to...
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Services, Value, Value, Value
Our A/R overall is good and has gotten better, but I don't know whether that is all on NextGen...
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Relationship, Relationship, Relationship
I have a client manager at NextGn Healthcare who, when I explain stuff to them, tries their absolute...
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Relationship, Relationship, Services, Value, Value, Value
The billing service from NextGen Healthcare is pretty good. The firm is very efficient and just as...
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Relationship, Relationship, Relationship
NextGen Healthcare used to send me a regular report about what my payer mix was, how much we got...
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Services, Services, Services
When we get denials, NextGen Healthcare puts them in these anonymous tasking buckets and labels them...
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Value, Value, Value
I think we are overcharged for NextGen Healthcare's product. Between the managed system, our...
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Relationship, Relationship, Relationship, Operations, Services
We hired NextGen Healthcare as part of the revenue cycle team to oversee a few different processes....
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Relationship, Relationship, Relationship, Operations, Services, Services, Services
NextGen Healthcare’s financial metrics have not gotten where we want them to be yet, and I sometimes...
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Relationship, Relationship, Relationship, Operations, Services
NextGen Healthcare established at a high level our duties and their duties, but the firm was not...
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Relationship, Relationship, Relationship
Outcomes with NextGen Healthcare have been fluid and haven't happened all at once. The firm sees our...
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Relationship, Relationship, Relationship
Our account manager at NextGen Healthcare is awesome and understands us. That individual works on...
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Relationship, Relationship, Relationship, Operations
As for the firm's staff, it is clear to me that they have offshore workers. We once had a member of...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Before we engaged with the firm, I was familiar with other big firms in the RCM space but not...
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Relationship, Relationship, Relationship
We are connected to the firm’s RCM people, and a lot of those people help drive changes. They came...
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Relationship, Relationship, Relationship
The firm is streamlined and easy to communicate with. They have tried to provide transparency with...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We would like to see the firm's staff have a more solid understanding or maybe even see a training...
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