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User Commentary
Operations, Product
Most of our issues have to do with the build. The system is supposed to do something according to...
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Loyalty
Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....
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Value
We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...
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Relationship
Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...
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Relationship, Operations
We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...
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Product
The upgrades have been pretty good in terms of being issue free. We have still seen some growing...
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Relationship
The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...
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Loyalty
Oracle Health is one of the main three players in the market, so they have to be considered by...
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Loyalty, Product
Cerner historically built an inpatient-based system. I hate to say that they bolted on their...
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Value
PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...
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Loyalty
There has been a pretty large downward trend with Oracle Health over the last couple of years. I...
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Loyalty, Relationship
If current trends stay the same, my satisfaction with the system will go down and not up. That is...
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Relationship, Product
Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...
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Culture
We are evaluating the number of sales orders that we currently have, and we are working toward...
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Operations
The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...
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Product
Oracle Health’s upgrades this year have been a lot better compared to previous years.
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Relationship
The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...
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Operations
Recently, Oracle Health had a very significant migration where they moved the database to the...
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Loyalty, Product
The product’s registration, scheduling, and patient portal functionality are sadly and sorely...
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Loyalty, Product
Oracle Health is trying to leverage large language models and really facilitate the...
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Relationship
We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...
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Relationship, Product
Cerner has not made meaningful improvements in the application in the last couple of years. Up until...
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Loyalty, Relationship
Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...
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Loyalty, Product
There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...
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Loyalty, Relationship
Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...
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Product
Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...
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Loyalty, Product
The ordering has very little intelligence built into it. We have been using the same tools for many...
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Product
MPages is where all of the workflows and the various clinical views are pushed, and over the last...
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Product
In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...
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Product
It is a challenge to integrate all the different software systems within the organization and make...
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Relationship
We have different numbers that we can call for support, and we have no issues there.
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Product
Things are going well with the system. For the most part, the system is pretty solid. One good thing...
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Loyalty
We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...
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Loyalty
Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...
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Value
It remains to be seen whether Oracle Health will avoid charging us for every little thing, but in...
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Relationship
The vendor's support has been lackluster over the last couple of years. We have seen some...
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Product
The most important thing that the vendor could do would be to deliver when it comes to document...
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Relationship, Product
There are some limitations to what we have tried to do with the product’s doctor office...
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Operations
The product works, but the vendor’s implementation led us down a path that was just too complex to...
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Operations
We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...
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Relationship
Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...
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Loyalty, Relationship, Product
Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...
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Culture, Product
A lot of things were told to us when we purchased the product that haven't come to fruition. We were...
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Product
I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...
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Product
We had some issues with the system integrating with some other products.
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Product
The design of the system could be improved with regard to the ease of how it is laid out. It is very...
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Relationship
Providing support is where Oracle Health struggles the most right now. With their application...
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Relationship, Product
Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...
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Relationship, Product
Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...
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Product
Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...
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Culture, Value
We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...
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Loyalty
Cerner does not support our interoperability goals, and that is one of the reasons we have decided...
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Relationship
We always have tickets open with Cerner, and they are struggling right now to keep people, like...
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Relationship, Operations
There is an opportunity for Cerner to improve how they do their testing. They put out release notes...
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Relationship, Product
Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...
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Relationship, Operations, Product
There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....
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Loyalty, Relationship
We are working closely with some of Cerner's executives to implement some improvements to help the...
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Product
PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...
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Culture, Relationship
If we can get the right person on the phone at Cerner, some things can get done, but that depends on...
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Relationship, Operations, Value
Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...
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Operations
It would be helpful to at least have easy-to-find, computer-based training modules for the system,...
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Loyalty, Product
I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...
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Relationship, Product
We are with Oracle Health on the front end, and we have a different vendor on the back end, so we...
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Relationship, Operations
As far as phone and web support goes, we have a bit of a different setup, but we get pretty good...
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Loyalty, Product
We like the structure of PowerChart Ambulatory's documentation. It has gotten more defined, and it...
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Product
Oracle Health's ambulatory organizer is a good way to organize the outpatient clinical workflow for...
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Product
Clinicians who have worked in a different EMR find that our EMR is difficult to navigate with regard...
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Relationship, Product
With some products, we are told that certain things will solve our problems or that we just need to...
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Operations
We aren't on the vendor's remote hosting option. That is on us because we have had stumbling blocks...
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Relationship, Product
Our physicians aren't happy with the vendor. I hesitate to go into the system. If I can pull any...
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Relationship
Oracle Health has allowed a lot of customization, and they haven't gone back to some standard best...
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Value
Cerner's systems are cheaper than Epic's systems, but we get what we pay for, so I guess we get our...
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Relationship, Product
The system meets a good number of our needs, but it doesn't meet all of our needs. It takes the...
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Loyalty, Product
Cerner is doing pretty well when it comes to driving outcomes, but they still have a way to go. They...
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Relationship, Product
Some referral management and administration things have gaps. Oracle Health has noted those things already....
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Loyalty, Relationship
Oracle Health is moving through better formalization and better coordination of the road map...
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