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User Commentary
Relationship, Product
Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...
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Product
Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...
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Product
Telmediq is a standalone solution for us, so there is no interoperability that I'm aware of for our...
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Operations, Product
Telmediq is very easy to use, and it is relatively easy to implement.
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Loyalty
Right now, we have no plans to change our clinical communications solution, but if we find a better...
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Culture, Value
PerfectServe just raised their prices, so I would caution someone looking at working with the vendor...
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Value
PerfectServe’s fee structure is pretty flat and easy, and their support is fast.
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Relationship, Operations
With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...
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Relationship
Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...
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Loyalty, Operations
Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...
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Product
Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...
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Relationship
PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...
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Relationship
We have regular meetings with our PerfectServe customer success person, and this individual is...
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Relationship
PerfectServe has been very open to our feedback and has implemented some of our suggestions into...
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Loyalty
When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...
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Product
A piece that we have had issues with is the maturity level at the enterprise level. We want to make...
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Loyalty, Product
The product is pretty simple and straightforward. My recommendation to someone considering the...
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Loyalty, Relationship
Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...
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Product
Something that we would like to see in Telmediq is the ability to copy and paste templates. If I am...
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Product
Telmediq is integrated with our system, so when a new employee gets hired on our active directory,...
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Relationship
If PerfectServe can do something, they are pretty good about adding a suggestion that we have to the...
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Relationship, Product
I like that Telmediq is a secure messaging application. It makes working in healthcare a lot easier...
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Product
Something PerfectServe could work on is how the solution works on Apple devices versus Android...
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Product
There are broadcast groups in Telmediq, and we have had an issue with deleting the ones that we...
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Culture
PerfectServe sold us something that they did not have. They told us that Telmediq would integrate...
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Loyalty
I like the vision for Telmediq moving forward. PerfectServe is doing a good job.
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Value
PerfectServe is a quality company. In terms of how it was promoted, the product is spot on. Our...
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Relationship
When we ask for product enhancements, the vendor makes those enhancements six months later. That has...
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Product
I wish the product had a bedside video feature. Most primary care doctor doesn't go to hospitals...
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Relationship
If there is a potential issue or if the vendor is making a change that clients have a very low...
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Relationship
PerfectServe acquired Telmediq, but they did not necessarily embed PerfectServe technologies into...
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Relationship
Whenever we try to bring something up, the vendor is very slow to respond, and I don't have a ton of...
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Product
The newest Android version of the Telmediq app is constantly failing and crashing. I'm not...
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Product
Telmediq is a great product, but it is just not what I need currently. That is hard. It is like I am...
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Operations
We haven’t really had too much training. I did have some training, but a lot of what I know I have...
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Culture, Loyalty
The reason that we went with Telmediq was that PerfectServe said they were going to integrate the...
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Relationship, Product
PerfectServe does a very good job of staying on top of things. Telemediq itself is a solid, fairly...
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Relationship
PerfectServe has done a really great job of staying in communication with us and letting us know...
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Culture
There were a handful of very important features that PerfectServe promised as part of their sales...
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Product
I would tell a friend that PerfectServe is probably the vendor with the broadest clinical...
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Relationship, Product
PerfectServe has a reliable product that stays online, and they do a very good job of supporting it.
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Product
I like the ease of use for our end users in Telmediq. The interface is very user friendly. Users can...
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Product
I like the reliability of the application. In the many years have we had it, it has only gone down a...
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Product
I do see little bugs where something might work one way on one screen and then work differently on a...
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Loyalty, Product
We are doing a lot more with automated messaging coming out of our EMR to create automated messages...
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Product, Value
Telmediq is for a few hospitals with only a few hundred doctors or less. I would tell a friend to...
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Product
I call Telmediq light. It doesn't have all of the functionalities, but our people are happy with the...
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Product
We are not satisfied with the product’s growth potential. If we were going to try to integrate it...
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Product
Telmediq is very convenient and useful in the hospital room. It is a secure way that we can...
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Relationship, Product
The challenge we face with Telmediq is remaining compliant with regulatory standards and maybe HIPAA...
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Relationship, Product
We have had some miscommunications with Telmediq showing someone as being online when they really...
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Relationship
From the beginning, PerfectServe has kept their promises. They have kept up with our organization,...
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Relationship, Value
We had to add some data to the system's profiles, and the vendor got that set up the next day. There...
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Culture
There were a couple of things that we gave the vendor feedback on, and they actually took our...
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Loyalty, Operations, Product
Overall, the biggest challenge we are facing with our communication strategy is operational...
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Relationship
PerfectServe is the best vendor I have worked with of all of the different vendors I have interacted...
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Relationship, Product
On a technology front, PerfectServe is evolving. The rate at which they evolve is average for the...
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Relationship, Product
Telmediq is solid. The staff generally has a communication tool with them. Even if a staff member...
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Loyalty
Our EHR vendor recently presented to us how their clinical communication piece works...
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Relationship
I think PerfectServe is trying to keep all their promises. Aside from one thing that they are...
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Relationship, Product
I like the ability with Telmediq to message an on-call schedule so we don't have to know who is on...
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Product
PerfectServe doesn't have all of the same features for Telmediq on a mobile device. I think...
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Loyalty, Relationship
We would buy the system again because it has served us well. Telmediq has made a difference for us,...
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Culture
Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...
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Operations, Product
We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....
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Operations, Product
The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...
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Operations
The vendor's team was very nice to work with. They tried to share necessary governance structures...
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Product
Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...
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Relationship
PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...
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Culture, Loyalty, Product
Telmediq works well for what was advertised. The vendor is working on better integration with our...
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Relationship, Product
The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...
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Product
Our scheduling is very complex because of our location, and PerfectServe works with us to get our...
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Relationship
We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...
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Product, Value
Compared to some of the other companies we have worked with, PerfectServe supports interoperability...
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Loyalty, Product
We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...
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Product
The biggest challenge for us is making sure that all the providers are using Telmediq consistently....
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Relationship, Product
The telephone ability in Telmediq is not always optimal, though the texting functionality always...
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Relationship, Product
From a nursing perspective, I am having to constantly ask the vendor how we can do things better or...
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Relationship
PerfectServe is proactive; they keep us informed and let us know when some changes might be on the...
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Product
The ease of use with Telmediq is not perfect, but it is good. The system is easy to use, and it...
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Relationship
In the past when we had reached out for support through the web, people within our organization...
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Product
The vendor must run a lot of the reports they deliver to us on their back end, so that has been a...
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Product
In addition to looking at metrics that we monitor in the system on a regular basis, we also...
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Product
One of the ways we leverage the system is for communication between providers and nurses. One of the...
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Culture, Relationship
Sometimes, it can take longer than we want it to to get the items that PerfectServe has promised us.
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Product
We use PerfectServe's system very robustly. It is a great way to communicate and send out code pages....
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Relationship
We have definitely seen improvements with PerfectServe's support communicating more over the years....
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Product, Value
Compared to our previous solution, we have seen a big change from the way Telmediq's mobile platform...
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Culture, Relationship
PerfectServe has been a very good partner, and they bring us other solutions too. They have been...
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Loyalty, Relationship, Operations
Telmediq is very intuitive. Our providers have been very successful in understanding how to use the...
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Product
PerfectServe doesn’t directly integrate into our EMR, and we have had some trouble getting things...
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Relationship, Value
PerfectServe is always coming to us with new things that they are doing, and they are always...
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Operations, Product
PerfectServe's product is cloud based, so it is very easy to upgrade. We very seldom have downtime...
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Relationship
PerfectServe works with us in general and with regard to being able to integrate certain functions.
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Operations
PerfectServe will do some training with us. They try to complete tasks in a timely manner. They...
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Relationship
Anytime we have an outage, we get a call or text. That is like a best friend letting us know there...
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Relationship, Product
Even though PerfectServe updates their software and things of that nature, there are still other...
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Value
PerfectServe charges by the user. That is probably too high a cost because we increase usage on a...
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Relationship, Product
I wouldn't say PerfectServe keeps all of their promises, but the vendor is relatively spot on. A big...
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Relationship
Prior to the acquisition with PerfectServe, we had dedicated individuals that understood the system....
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Product
The thing I like most about Telmediq is its integrated network. It has become the telecommunication...
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Relationship
The best thing about PerfectServe as a vendor is that they are open to collaborative fixes and...
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Relationship, Product
PerfectServe needs to get better data and analytics on their product for administration so that we...
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Product
I would like PerfectServe to finish the migration of the administrative console to their new UI. The...
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Loyalty
If PerfectServe continues to deliver on some of the suggestions we have been offering them, our...
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Relationship, Product, Value
PerfectServe has been a great partner. They have worked with us to push the boundaries of what the...
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Relationship
PerfectServe's executive team is very engaged. They definitely listen to us and continue to develop...
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Relationship
PerfectServe has a very good support model, and they respond quickly. If something needs immediate...
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Operations, Product
The process of giving users access in the system is very manual and frustrating. Our top request is...
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Relationship, Operations
We have received complaints about the system from our end users. The vendor helped us figure out a...
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