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Relationship, Relationship
The vendor needs to improve their support. When the product works, it is great, but when there is an...
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Loyalty, Loyalty, Product, Product
Philips needs to make a more unified platform. They are kind of in a transition between having a...
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Relationship, Relationship, Product, Product, Value, Value
The product's biggest strength is probably just general stability. It doesn't seem to require a lot...
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Operations, Operations
We want more training. There is practically no training from Philips. They should provide some more...
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Relationship, Relationship
Philips says that they have proactive service, but their service has been pretty poor. Philips is...
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Relationship, Relationship, Operations, Operations
Unfortunately, Philips uses a lot of older networking technologies, and that causes some problems. I...
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Product, Product
The system's ease of use is good, and the overall product is pretty decent. It meets most of our...
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Relationship, Relationship
Philips is better with their executive involvement now, and we have access to things. There was a...
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Product, Product
The product is stable for the most part.
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Operations, Operations
We had to work and push hard for the vendor to get us some help. We never did get a full-fledged...
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Relationship, Relationship
The biggest issue with the vendor was the delivery of their customer service and how they were not...
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Operations, Operations
We have found throughout the implementation that the product wasn't a good fit for us. We do two-day...
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Product, Product
The new user adaptation was a bit of a struggle for some of the long-term employees who were in...
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Relationship, Relationship
Whenever we have had to lean on people at the vendor for data migration and stuff, we have gotten...
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Culture, Culture, Loyalty, Loyalty
IntelliSpace Cardiovascular is fine and runs as Philips told us it would, but the whole reason we...
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Product, Product
Philips wanted to make the integration succeed regarding the system opening out of the EHR and the...
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Relationship, Relationship
The vendor's support used to be really high for me. We don't get bad support from Philips, but...
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Loyalty, Loyalty
With Philips, the positive thing is that they came out with a cloud-based version, so the image...
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Product, Product
In terms of the system's echo reports, if one is in the hospital, then IntelliSpace Cardiovascular...
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Product, Product
The product is stable, and it does its job. No one complains about IntelliSpace Cardiovascular.
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Value, Value
We have struggled with the product's integration. There were requests to display additional data in...
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Operations, Operations
The system doesn't have a lot of problems, but I can't remember the vendor ever proactively alerting...
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Relationship, Relationship
Some of the vendor's leaders recently departed from Philips. We negotiated upgrades with those...
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Loyalty, Loyalty, Product, Product
If I were working in a hospital that had a Philips ultrasound product, then I would consider buying...
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Operations, Operations
My team was not really prepared for IntelliSpace Cardiovascular. We have been in it for some time,...
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Product, Product
I am really unhappy with my Philips product. IntelliSpace Cardiovascular is not working for us very...
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Product, Product
We don't have a good report distribution process to send the reports right to doctors' offices...
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Product, Product
I want Philips to make it possible for all of our workstations that are set up to be run in...
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Loyalty, Loyalty
The version of IntelliSpace Cardiovascular that we are on does not support Windows 11, and Windows...
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Loyalty, Loyalty, Product, Product
IntelliSpace Cardiovascular was the beginning of Philips trying to integrate everything into a...
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Culture, Culture, Value, Value
Other vendors actually charge per study, but Philips does not do that. They sold us an enterprise...
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Culture, Culture, Value, Value
For IntelliSpace Cardiovascular, we have to buy everything individually, such as different modules...
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Loyalty, Loyalty, Product, Product
When we were on the last version of the system, we definitely had limitations, problems, and...
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Product, Product
IntelliSpace Cardiovascular is an okay system. It is average in general. It has what we think would...
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Product, Product
We would like to see IntelliSpace Cardiovascular have a very light footprint and a pure framework....
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Product, Product
We would like to see better integration with IntelliSpace Cardiovascular and our advanced...
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Loyalty, Loyalty, Product, Product
IntelliSpace Cardiovascular runs great, but we would prefer to not have a full PACS product if we...
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Relationship, Relationship
Philips’ support team is pretty good. The vendor has always had a model where we call and open...
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Relationship, Relationship, Product, Product
Our providers seem to be very happy when all of the structured reports in the cath lab are working....
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Product, Product
IntelliSpace Cardiovascular suits us fine and does what it is supposed to do.
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Loyalty, Loyalty, Operations, Operations
We have rolled out IntelliSpace Cardiovascular to other parts of our organization, and that process...
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Product, Product
Having multiple specific imaging systems, including IntelliSpace Cardiovascular, can get complicated...
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Relationship, Relationship
The difference between Philips’ team for IntelliSpace Cardiovascular and their teams for other...
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Product, Product
IntelliSpace Cardiovascular is not a bad product; we are satisfied with it right now. It does what...
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Loyalty, Loyalty
If the new web client for IntelliSpace Cardiovascular has a lot of functionality, then we will be...
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Relationship, Relationship, Operations, Operations
The Philips team has been very helpful with implementations. While their resources overseas are...
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Relationship, Relationship, Operations, Operations
The team from Philips does a good job in helping us stand up interfaces. We were under the gun in...
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Relationship, Relationship
Philips keeps all promises with the caveat that things always happen. Generally, the vendor's...
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Operations, Operations
Philip’s training has been available and helpful. The vendor has been flexible based on the feedback...
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Product, Product
The only thing that we cannot really get with Philips is integration with another vendor's echo...
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Product, Product
Philips delivered new capabilities for integrating the platform, so now it is less tedious to...
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Product, Product
IntelliSpace Cardiovascular is more stable than Philips’ PACS product. The cardiology area has a bit...
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Culture, Culture, Value, Value
The package we have with Philips is fairly all-inclusive but extremely expensive. We get charged for...
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Loyalty, Loyalty
We are moving away from IntelliSpace Cardiovascular's structured reporting, and we will be putting...
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Loyalty, Loyalty, Product, Product
We are now on the latest version, and it has been a bit disappointing. Philips said that it would be...
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Culture, Culture, Value, Value
Philips is good at nickel-and-diming. They talk about all-inclusive contracting, but we have not...
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Operations, Operations
We recently had a few of our team members go through training with Philips, and it was good. We also...
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Relationship, Relationship
Philips has been struggling with good people, and it seems like there have been a lot of transitions...
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Loyalty, Loyalty, Value, Value
Philips is part of our long-term plans, but I feel stuck. We don't have a lot of money or a budget...
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Operations, Operations, Product, Product
We use the echo structured reporting functionality, and while I can't say it is the best around, it...
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Product, Product
We use the nuclear medicine structured reporting and do okay with it, and most people have adopted...
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Culture, Culture, Loyalty, Loyalty
Philips does not keep their promises, but to be fair, they promise everything, and there is always a...
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Relationship, Relationship, Product, Product
Philips suffers when it comes to the delivery of new technology. They suffer in delivering on...
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