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R1 RCM Extended Business Office Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Extended Business Office Services 2024: How Are Provider Organizations & Firms Responding to New Market Pressures?
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February 2024
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Commentary Summary

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User Commentary

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Director

Value

The annual spend with R1 is astronomical. We pay more than we should. I know that if I brought...

Feb 2024
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Director

Relationship, Services

Overall, the A/R needs to be closer to HFMA standards. A big piece of R1’s company is offshore in...

Feb 2024
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Director

Loyalty, Relationship

I am very optimistic about the future with R1 because the communication is better, the workflows are...

Feb 2024
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Director

Relationship

If I were talking to one of my peers who was thinking about going with R1, I would tell them to...

Feb 2024
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Director

Relationship

The service with R1 is good, and they are a great partner. If I tell them we are having issues and...

Oct 2023
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Director

Relationship

When it comes to things R1 excels at, their communication is very good. I like the knowledge of...

Oct 2023
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Director

Relationship

R1's offshore staff is always a struggle because there are language and time barriers. On the...

Oct 2023
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Director

Relationship

For the most part, the R1 staff I meet with regularly is absolutely wonderful. They are onshore, and...

Oct 2023
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Director

Relationship, Services

I would recommend R1 to anybody in my position in a small facility like mine or even a bigger...

Oct 2023
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CFO

Relationship

The executive director at R1 who works with our customer service manager is a very good strategist,...

Oct 2023
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CFO

Relationship

We have had some challenges and things that have come up that have been unexpected when managing...

Oct 2023
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CFO

Relationship

The biggest takeaway we have gotten from R1 is the fact that they relay their sincerity in valuing...

Oct 2023
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CFO

Relationship

I have been spoiled because my customer service manager at R1 has been fantastic. I don't know...

Oct 2023
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CEO/President

Relationship, Relationship

The people who we work with directly from R1 do a fantastic job working with our group. They jump...

Sep 2023
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CEO/President

Value, Value

R1 charges us fairly for the components and services that they provide us with.

Sep 2023
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CEO/President

Relationship, Relationship

R1 has a personal perspective of their services. They jump right on any complaints or concerns. They...

Sep 2023
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CEO/President

Relationship, Relationship, Services, Services

We have been having issues with turnover in the offshoring of R1’s services. We have access to a...

Sep 2023
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Director

Relationship

The firm’s team in the United States is very knowledgeable about claims and claims processing, but...

Sep 2023
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Director

Relationship, Value

The firm made promises around follow-up, follow-through on claims, and multinational-level...

Sep 2023
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Director

Relationship

The firm has been very cooperative.

Sep 2023
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CEO/President

Relationship

We are pretty happy with R1. R1 helps us know what we should know. They are teaching us to...

Sep 2023
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CEO/President

Relationship

I don't know whether this is by design, but we are working with the managers of programs and...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

R1 has been very reasonable, and we don't really get charged for anything outside their percentage....

Sep 2023
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VP/Other Executive

Relationship, Relationship

R1 is a good company, and they are honest. If they tell us something, they mean it. They have worked...

Sep 2023
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VP/Other Executive

Value, Value, Value

R1 services are fairly priced, and they have done a good job. Some other firms I have worked with...

Jul 2023
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VP/Other Executive

Services, Services, Services, Value, Value, Value

We would hire R1 again based on the great results they have given us in a short amount of time. Our...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

At first, we didn't do a good job of working with R1 because some of our staff members felt like R1...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The communication of R1's staff is great. If we have technical questions, there is someone on the...

Jul 2023
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Director

Relationship, Relationship, Relationship

R1's collaboration is their greatest strength. I feel as though I have hired employees to work for...

Jul 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

R1 has a lot of offshore workers, and that can put people off, but I would tell others to give R1 a...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

R1 has a lot of analytics that they promote, and sometimes there is too much. We have regular...

Jul 2023
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CFO

Relationship, Relationship, Relationship, Services, Services, Services

We have been able to optimize our system and really make it work for us with R1. When we first...

Jul 2023
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CFO

Relationship, Relationship, Relationship, Value, Value, Value

We really started off with the concept of partnership with R1. When we started talking with R1, I...

Jul 2023
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CFO

Relationship, Relationship, Relationship, Services

The advice I would give to someone considering R1 is that the organization has to know what their...

Jul 2023
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CFO

Relationship, Relationship, Relationship

One of the strong points of the success of our engagement with R1 is that we have been able to keep...

Jul 2023
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