RL6 and PolicyStat Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
The ongoing training is kind of up to the user. It is discoverable, but it is not easily found....
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Operations, Product
Something that I wish I had known earlier on is that we use almost like a child-parent relationship...
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Product
Each policy can be appropriately logoed, and that is a nice perk and is very important for...
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Product, Value
The biggest outcome is compliance with our accrediting body. When it came to making sure that we...
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Operations, Product, Value
An outcome of using the product, which has become very critical on the staff training and...
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Product
I like the ease of use of PolicyStat as well as the ability it has to change the policies and update...
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Product
Sometimes the search feature in PolicyStat doesn't always work like we would think it would. For...
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Product
If someone writes a policy in Microsoft Word, I can upload it into the system and convert it to the...
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Relationship, Operations
For support, we have to go through the vendor's portal. It is hard to get in touch with people, and...
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Value
We have encountered some pricing issues with the system, and we have some concerns that we haven't...
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Product
Our end users have a hard time using PolicyStat. Some of that is due to user error. I use the system...
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Relationship
The vendor is pretty decent about providing proactive service. They are also really good about...
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Product
I would like to see more from the vendor. I would love to see the vendor's analytics on the same...
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Product
In general, the product works pretty well. As far as policy platforms go, the system gives us a lot...
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Relationship, Operations
Our initial training for the system was great. In terms of ongoing training, PolicyStat was absorbed...
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Loyalty
I have to downgrade my rating for integration. That is a challenging thing with PolicyStat because...
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Value
I would say that the system's cost is fair. RLDatix sells the whole product, so they aren't going to...
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Operations
I haven't heard any complaints about PolicyStat. Everything is working and operational in the system...
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Product
The ease of entry for putting events in RL6 Solutions is one of the product’s strengths. It is easy...
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Relationship, Product
I want to customize the peer review in RL6 Solutions a little more, and the root cause analysis...
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Relationship
RLDatix is very receptive when we call with suggestions and is always willing to help. For instance,...
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Loyalty, Value
RLDatix is part of my long-term plans. Rolling out an incident reporting system for a large number...
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Relationship, Product
What makes RLDatix unique is their system. It is easy to use. RLDatix has such a strong partnership...
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Product, Value
The outcome we have seen from using RL6 Solutions is data collection more than anything. Before we...
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Relationship
The person who works with us on a daily basis is wonderful. They have been with the company for a...
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Relationship
We have had slowdowns with RLDatix’s staffing in terms of not being able to get stuff done. A...
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Loyalty
We are curious as to when RLDatix will move into the predictive analytics realm and what the system...
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Product
I would love RLDatix to have the ability to pull in our volume data. Right now, all they can give us...
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Value
We do like RL6 Solutions. Despite all the limitations that we have in RL6 Solutions, we are very...
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Product
With RL6 Solutions, we have had increased reporting of incidents by our team members. RL6 Solutions...
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Product
I like the reporting capabilities in RL6 Solutions. I wish there were even more reporting...
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Relationship
It is not that hard to get people who are empowered to solve our problems at RLDatix. We have had...
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Culture, Relationship
RL6 Solutions works the way that the vendor promised it would work. Even though trying to get the...
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Product
RL6 Solutions talks to our HR solution. There are probably some other systems that it talks with in...
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Product
RL6 Solutions gives us reporting incidents, better tracking than our previous system, and better...
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Relationship
When we first started with RLDatix, whenever there was something beyond us that we needed to submit...
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Product
There is a dashboard feature in RL6 Solutions. I know we were having trouble getting that the way we...
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Product
The thing that gets me with RLDatix is the new technology part. Even though they have upgraded the...
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Relationship
RLDatix is responsive whenever we reach out. We have had no issues there, so they are certainly a...
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Product
The only thing I would say for improvements is making the process of accessing reports more user...
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Relationship, Product
I really am not aware of any changes RLDatix has made or planned, so maybe that is an area to work...
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Product, Value
PolicyStat is a key piece of our process and a really important program. An outcome we have achieved...
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Product
I didn't know about PolicyStat for a long time, and I do all the RLDatix stuff. So once I found out...
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Product
A pet peeve of mine is that ACHC is the new HFAP, and PolicyStat still says HFAP. I spent a lot of...
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Value
An outcome we have achieved from using the vendor is that we mapped all of our policies to the...
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Value
I would buy the product again, but it is very expensive. The cost of the system every single year is...
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Operations
The initial training was fantastic, but I don't like RLDatix’s way of doing ongoing training where...
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Relationship
When we call, RLDatix is wonderful with services. The vendor works with people. I actually don't...
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Product
The product is very user friendly, and I love that. I’m highly likely to recommend the product. I...
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Product
I love the product and how customizable it is. RL6 Solutions' reports are amazing. I was able to...
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Relationship, Operations
I really like being able to call people and talk to them. However, the vendor needs to do some work...
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Product, Value
We have done great things. We have improved our culture of safety. People feel comfortable with the...
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Value
The vendor charges for every little thing. It is nice that we get some discounts, but we are getting...
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Product
I would like to thank the vendor's CEO for designing a product that is patient centered. That is...
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Loyalty, Product
RL6 Solutions is the hub of everything. Safety and accreditation go hand in hand. It is important to...
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Loyalty, Product
We bought the module for provider management and performance, but the current iteration doesn't meet...
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Relationship, Operations, Product
The overall experience with the vendor is kind of mixed. The experience manager we use through...
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Operations
I like that RL6 Solutions keeps everything in one area. If a provider has an issue, we can keep our...
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Product
One of the problems that makes RL6 Solutions a bit hard is that unless the provider has an email...
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Product
Our integration needs improvement, but I don't know whether the improvement needed is with...
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Relationship, Product
The product provides a centralized location for maintaining and distributing our policies and...
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Loyalty, Product
People find RL6 Solutions difficult. They seem to be able to enter things from the front end really...
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Operations
I don't see any training for RL6 Solutions. We might have to access it on the product itself, but I...
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Product, Value
We have achieved some outcomes from the system including our ability to stay compliant with our...
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Product
It is very hard for us to trend data based on our executive level. The system's current format makes...
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Loyalty, Relationship, Product
I would like to see more proactivity from the vendor. One thing my organization has talked about is...
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Operations
A lot of things now go through corporate in areas where there used to be correspondence that came to...
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Value
I feel like there is a charge for everything with RLDatix. If we want to explore something, there...
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Product, Value
RL6 Solutions has been working as it should for our organization, and it is providing us with the...
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Culture
We have had trouble with getting our contract to the right people. RLDatix could mainstream or...
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Value
When it comes to upgrades, sometimes they are great and sometimes they are not. If I want education,...
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Loyalty
When we upgrade, I am looking forward to having live dashboards and having upgrades pushed to us...
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Product
The end-user accessibility in RL6 Solutions is really important and a piece that I like. Once people...
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Loyalty
We decided to downsize our application with RLDatix because we found some barriers for our...
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Product
RL6 Solutions offers good consistency. The experience for the user is familiar, and there are not a...
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Product
We would like RLDatix to modify their reporting module. The reports that the system generates are...
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Product
One of the main things that would hugely improve the application would be for the vendor to overhaul...
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Product
It would be great if RLDatix could integrate with more EHRs. We utilize a few different medical...
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Relationship
RLDatix needs to improve their response time when we submit a ticket and need help. Often, there is...
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Product, Value
We have been able to notice trends and mitigate adverse outcomes. We have used that to fuel our root...
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Relationship, Operations
We changed our electronic medical record, and we needed to change the interface pretty quickly....
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Relationship, Operations
In the last year, I haven't had as many negative things to say about RLDatix. Sometimes the ticket...
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Relationship
There are a few things I wish RLDatix would improve and do better, such as their location hierarchy....
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Loyalty, Value
RL6 Solutions is much easier for the front-end users to use than another product we will be using....
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Value
I recommend RL6 Solutions over the other programs we have used or looked at. The biggest selling...
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Relationship, Product
We contracted with RLDatix to incorporate their success management plan. Things are going well with...
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Product
We use the product to collect operational defects within our organization. So we have been able to...
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Operations
The vendor was helpful when we did our upgrade, but when we first brought RL6 Solutions into our...
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Product
The product doesn’t really support our integration goals only because the platform is specifically...
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Product, Value
One of our overall goals was to increase the number of our event reports. We were able to do that...
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Relationship, Value
We had a bad experience with an update, but in the last year, we have had better communication with...
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Operations, Value
RLDatix hasn't offered any training that I am aware of. If there is something that we want to learn,...
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Loyalty, Product
We have run into a couple of issues with integration, and we haven't been able to work through them....
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Relationship
RLDatix recently sent out an email about a security issue that they wanted everyone to be aware of,...
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Relationship, Product
Once an organization can get RL6 Solutions up and running, it is definitely user friendly and gets...
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Operations
The implementation years ago was phenomenal. We did an upgrade more recently though, and it was not...
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Product
The system works well, but there are certain areas that don't work. We have to submit a ticket for...
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Product, Value
We have been very happy with the product. We have been able to customize the solution, and it has...
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Loyalty, Relationship
RLDatix has a vision of where they want things to go. Technologically, the system is advanced and...
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Relationship, Operations
We used to have very good, top-of-the-line customer service. Then RLDatix changed hands several...
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Value
The money for the program is worth it. The money for the service is not. We pay an enormous amount...
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Relationship
RLDatix has changed their servicing system recently, and that is a benefit. We don't have to wait...
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Relationship
There is never proactive communication. With other systems, whenever there is an issue, the vendor...
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Product
We have had some complaints on the claims side of RLDatix. I think the way that they organize claims...
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Operations, Product
We have done two upgrades that I have been involved with. One was done by RLDatix, and that was...
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Product
While using RL6 Solutions, we are able to track incidents, medication variances, and adverse drug reactions....
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Product, Value
RL6 Solutions allows me to schedule reports, and that has made my workflow a lot easier because our...
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Product
The fact that we have to manually update the user provisioning when someone first signs in is...
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Product, Value
Things are going really well with RLDatix. We currently use the incident module and the peer review...
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Loyalty
The incident module in RL6 Solutions is the same as always. There are a lot of selections that our...
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Relationship
We have a great relationship with RLDatix. When I ask for certain things, the support is great. Even...
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Relationship
We don’t get any additional support unless we ask for it, pay for it, and create it ourselves. I...
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Product
The interface between RL6 Solutions and our EHR could work better. It is frequently broken, and we...
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Product
I like that we can modify the different forms, create and write reports, and disseminate reports...
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Operations
I would like to see RLDatix’s training improved. It is difficult to navigate their training topics,...
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Value
Things have been pretty good with RLDatix; the status quo has been fairly the same. We haven't...
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Loyalty
The areas that require improvement from RLDatix are probably more to do with our implementation and...
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Product
Because we use RL6 Solutions, we are able to identify single events and trends that we might not be...
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Value
With RL6 Solutions, we have been able to achieve a significant time reduction compared to the time...
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Product
It would be nice if more reports could be done through the system. We have to pay separately if we...
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Product
I wish that more of the vendor's products were married together. RLDatix has other modules, but if...
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Relationship
The vendor's support people will answer tickets, and they are fairly responsive, but that is the...
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Operations
I have been really disappointed with RLDatix. Our implementation of the system was pretty great, but...
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Value
RLDatix will increase prices without talking to us first. There is no sign-off on price increases or...
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Operations
Our initial implementation of RL6 Solutions was really great. We received great service and training...
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Operations
We think that training videos are really effective, but RLDatix always sends us articles to read. No...
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Relationship, Value
I have only worked with RL6 Solutions in my role. I have seen other solutions, but it is hard for me...
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Relationship
Some people at RLDatix are a lot more helpful than others. I feel like if we reach out to RLDatix,...
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Product
For what we are using RL6 Solutions for, the system does its job, but it could use some...
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Value
For every service RLDatix provides, they charge a lot, regardless of whether the service is for...
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Value
We don't really use training from RLDatix because the vendor charges so much. We figured RL6...
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Product
We don't really have a lot of integration with RL6 Solutions. We are integrated with our EMR, and we...
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Loyalty
The intuitiveness in RL6 Solutions is there, and the system is easy to fill out. RLDatix does have a...
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Relationship, Product
Sometimes I have difficulty with RL6 Solutions, but overall, I can work with my success plan partner...
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Product
There are things that come out of the box with RL6 Solutions, but I'm a little confused why anyone...
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Relationship
Recently, we were interested in looking at other products from RLDatix that we did not have. It took...
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Value
I'm so grateful for the vendor’s success plan, but I feel like some things should be offered out of...
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Relationship, Operations
We have a contact at RLDatix who has been very helpful. Our success plan partner has been the saving...
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Relationship
With the vendor’s normal support team, there is sometimes a bit left to be desired because I have to...
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Product, Value
Some outcomes we have had from using this product are better communication between staff members and...
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Loyalty
Our previous vendor’s product wasn't doing certain things that we would have liked it to be able to...
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Relationship, Product
I like that PolicyStat keeps everything all in one spot. If I want to see previous versions of a...
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Product
I have heard a lot of people say the product is very user friendly. They like the acknowledgment...
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Product
One part of the product I would like to see improved is the attachment section. If we have forms...
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Product
RL6 Solutions is a very robust system for capturing safety events. Our quality department relies...
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Culture, Value
All of the vendor's charges are very clear, and we know what the vendor will charge us ahead of time....
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Relationship, Operations
The vendor is very supportive during upgrades. They aren't always as accessible as we would like...
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Operations, Product
The system is fairly intuitive and easy to use. The staff members who use it are getting through...
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Culture, Relationship
We have a dedicated support specialist from RLDatix who we have a certain number of hours with...
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Product
RL6 Solutions is a tool for tracking incoming complaints and grievances that we used to work out...
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Operations
We did a massive upgrade of RL6 Solutions. We had to do a lot of work to set up what RLDatix calls...
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Product, Value
The system is an easy tool for risk managers to use to manage things on their own. We can use the...
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Value
RLDatix charges us. If we want to add something to the system, it will have another cost, and there...
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Operations
RLDatix gives us the tools we need, but we have to do the training. Our implementation of the system...
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Relationship
We struggle with RLDatix's support. Ever since the vendor merged with a couple of companies, they...
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Product
The system needs better connectivity with our medical records so that we can easily go from a...
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Relationship, Operations
The vendor doesn't do much with technology. RLDatix sort of has a user group, but everything for...
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Product
I like the product. It is a good product for what we use it for. We use the system for event...
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Product
The users seem pretty happy with RL6 Solutions and the way it functions. I have never worked with...
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Relationship
RLDatix is very responsive in terms of providing support. When we weren't happy with a resource that...
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Loyalty, Product
The product is the best in its class. It is a form builder, and it does a really good job of looking...
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Relationship
I am pretty happy with RLDatix. We get good support from our customer success owner. The vendor's...
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Product
Every system is different, but RLDatix's ticketing system is a little frustrating because we want...
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Product, Value
We have achieved massive increases in customer reports year after year. That is good. Our volume is...
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Relationship, Operations
The system is very good, but I wish the vendor were pushier about helping us understand how other...
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Product
There are some things that I wish the product could do at a pretty high level, and there are some...
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Loyalty, Product
RL6 Solutions is a pretty simple, high-quality system. It does what we ask it to do, and I have...
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Operations
The product is intuitive, but we may need more support from the vendor on how to educate our end...
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Product
There are so many portal hubs we have to go through in the product that make it a little more difficult....
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Relationship
I'm not a huge fan of the vendor. They have not been very responsive, even to my boss; it is very...
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Product
The product is integrated into our EHR. That is insanely progressive. We can have a link in our EHR...
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Loyalty, Operations
I expect to have more training and education from the vendor, and I think the product will expand to...
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Product
PolicyStat does not work as smoothly as it should. It is a little glitchy in terms of getting...
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Operations, Product
PolicyStat makes it easy for an employee to put in an incident report. The system is easy to use for...
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Relationship
I have never gotten anything proactive from RLDatix. I do get stuff saying that a feature is...
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Product, Value
I don't really know whether we have achieved particular outcomes with PolicyStat. The system is a...
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Loyalty
I don't think PolicyStat is part of our long-term plans because we were recently acquired by another...
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Relationship
PolicyStat is a nice solution. It doesn't really have the customer support that some other platforms...
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Product
In working with PolicyStat, we are a health system that is working on trying to be a system, and...
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Value
We better keep PolicyStat because changing systems is a lot of work. I'm planning on keeping the...
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Product
I would tell a peer considering the product that it is very intuitive to the end user and is...
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Relationship
RLDatix's support desk is very good and fast. There have been times when the support has slowed...
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Operations
We have had some acquisitions and have had to do small implementations with those acquisitions, and...
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Relationship, Product
RLDatix has an ideas portal where we can place our ideas, and that is helpful to be able to see what...
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Relationship
We had an upgrade, and there were issues that RLDatix hadn't really solved. Their response is...
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Product, Value
An outcome we have achieved using the product is ease of reporting for staff. The incident reporting...
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Relationship
RL6 Solutions is a much easier system to use than what we previously had, so we are happy with it...
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Relationship, Product
There has been some frustration at our organization from those who use PolicyStat a lot because they...
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Product
Using PolicyStat has been a way for us to make our policies easily accessible to all our lab employees....
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Product
RLDatix’s videos and tip sheets are probably an industry best practice. I have not ever worked with...
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Product
RLDatix’s last upgrade included a whole new interface overlay. The feedback we have gotten is that...
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Relationship, Product
It would be nice to be able to attach a collaborator to an approval workflow in PolicyStat,...
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Relationship, Operations, Product
PolicyStat is such a stable product that there are really not a lot of problems. Even with our new...
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Culture, Operations
RLDatix’s implementation plan was very well done. They promised to let us decide how quickly or...
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Loyalty, Product
RL6 Solutions is not great compliance software. Also, the vendor is pushing everyone to go to their...
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Loyalty, Product
I love RL6 Solutions, and it can do a lot. The quality is good. I don't ever want to get rid of the...
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Relationship, Operations
RLDatix has a conference every year that is very meaningful to me. We find out a lot when we go to...
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Relationship
When we try to get service, getting in contact with someone on the phone is hard, especially with...
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Operations, Value
Whenever we ask for changes, updates, or training, there is a charge. There is no ongoing training....
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Relationship, Operations
I would like RLDatix to be more on top of upgrades. They leave the upgrades to us, and that is...
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Product
RL6 Solutions is pretty easy to use and highly configurable. I can have somebody bring an issue that...
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Relationship
Most of our issues with RLDatix are around support. The support is fairly weak, and it often takes a...
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Loyalty, Relationship, Product
PolicyStat provides reminders that our standing orders need to be reviewed on an annual basis. The...
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Operations, Product
It would be very helpful if we could have documentation about the product outside of someone having...
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Product
A big thing for the product is really understanding and being able to tap into the reports for...
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Product
The standardization of our policies is great. The end user knows what to expect when they open up...
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Product, Value
Whenever we edit in the new interface, make a change to an image, or make a change to something...
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Product
PolicyStat does not interface with our data warehouse, and I have to run lots of manual reports....
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Product
The search engine in PolicyStat could certainly use a bit of improvement.
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Relationship
The support people do a good job. I have had a couple of responses that have been very unhelpful,...
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Loyalty, Value
One outcome of RL6 Solutions is that we are looking at our trending and overall volume for event...
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Relationship, Product
RLDatix is constantly delivering their vision. For minor things or preferences in RL6 Solutions, we...
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Product
There are functionalities on the event review side in RL6 Solutions that need to be pulled in line,...
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Operations
RL6 Solutions has a steep learning curve. We have some of the vendor's other tools, but they aren't...
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Product
PolicyStat’s search capabilities may need a facelift. It looks outdated, and PolicyStat has been the...
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Culture, Product
RL6 Solutions works the way we were promised it would, and we have been able to modify it in the...
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Product, Value
If we needed to update something for PolicyStat, there is a charge.
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Relationship, Operations
My experience with trying to get help from RLDatix has not been very good. They refer us to FAQs and...
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Product
PolicyStat is easy to use for the end user. It is pretty simple. We just start typing, and it...
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Product
Where PolicyStat gets difficult is when people name things differently. For example, someone may be...
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Operations, Product
I like that the product is easy to access and simple for the frontline and administrative staff. The...
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Product
I like the integration with my network; I don’t have to manually enter the information. I like the...
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Product
I would like to see the reports improve. The vendor could improve the reports by allowing us to...
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Product
I really like the dashboard, but I wish we could customize it according to our site or apply scopes...
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Operations
The training could be improved by having training materials in the help section. Those materials...
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Operations
During the initial implementation, the training was lacking educational material. We would like to...
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Product
The reports are good, and it is easy to get data from them. We are happy with the product.
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Relationship, Operations
We have had some great experiences and some really poor experiences. The poor experiences have...
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Product, Value
The outcomes we are achieving from using PolicyStat include improving the ease of how we handle our...
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Operations
RLDatix has done a good job of trying to provide training for us. PolicyStat is easy to update and...
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Product
Using the interface is fairly intuitive. We like the ability to customize forms to meet the...
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Product
When we are putting in patient information, we interface with our EMR system for the file. But it...
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Product
We have awareness of the events that are occurring in our facility with RL6 Solutions. We are able...
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Relationship
RLDatix keeps acquiring new people, and we don't need them, but other healthcare facilities always...
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Product, Value
We have been able to standardize all our policies and pass our state inspection because our policies...
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Relationship, Operations
I like the ease of teaching PolicyStat to someone new, and I also like the vendor's communication of...
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Product
People can’t really use PolicyStat on their phones as easily as they can use some other products...
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Product
We do a lot of our own reporting and analytics, but if the software did those things automatically,...
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Product
We customized RL6 Solutions to the extent that we had trouble with upgrades because it was so...
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Product, Value
One outcome we have seen from RL6 Solutions is that we are very efficient in communicating and...
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Relationship
RLDatix’s support people understand incident reporting and adverse incidents very well.
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Relationship, Operations, Product
Our use of RL6 Solutions is different than how a lot of other healthcare organizations use it, and...
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Relationship
I would tell someone that RL6 Solutions is great but that they are going to have to be patient with...
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Relationship, Product
Any issues that we have had in RL6 Solutions have been resolved fairly smoothly. For instance, we...
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Value
When we converted our old program to RL6 Solutions, there were some unanticipated expenses, but I...
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Product
I like the template in PolicyStat because of the elements that are provided within the PolicyStat...
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Operations, Product
I would like RLDatix to develop better ease of use for the end user because answering questions for...
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Operations
RLDatix was very patient with us in the training. The policies are a very dry subject, and the...
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Product
We had some challenges with the integration of PolicyStat and our cloud.
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Product
One thing that makes PolicyStat stand out is its user interface. It is much better than the user...
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Relationship
RLDatix’s support people are very responsive. We get a quick turnaround time whenever we have a...
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Product, Value
Some outcomes that we have seen from using PolicyStat are increased reporting, improvements in...
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Operations
RLDatix’s implementation team was excellent, very flexible, and very professional.
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Relationship, Operations
RLDatix is very willing to help us with integration; however, there are internal limitations on our...
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Relationship
RLDatix listens to user feedback, and that is nice. PolicyStat is perpetually being improved. Any...
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Product
In using PolicyStat, we have standardized and formalized our document management for all the...
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Operations
RLDatix’s training is haphazard and subjective. Everything depends on the project and the ask, but...
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Loyalty, Product
Not all software vendors have the capacity to automatically interface with our state. The first...
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Value
RLDatix avoids charging us. They do a lot of things for us without an additional charge, and that is...
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Operations
The staff from RLDatix who helped us do our upgrade was amazing. After that, things started to fall...
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Product
RLDatix's system is reliable. We have had less downtime and fewer issues since the vendor started...
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Relationship
RLDatix takes the lead in letting us know when there is going to be an issue with us being hosted....
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Value
We have to pay extra for RLDatix's support every year, and it costs a lot.
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Relationship, Product
We have to maintain the lists for users in an Excel spreadsheet because we can't get the information...
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Product, Value
As a system administrator, I manage all the sites and users. The work is labor intensive, and...
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Culture, Relationship
The support from RLDatix has been lacking; there are too many versions. Depending on who we get when...
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Operations
RLDatix has poor ongoing training because everybody is on different versions of the product. We...
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Operations
RLDatix provides training videos we can go back and watch. We were assigned one or two contact...
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Product
PolicyStat does what the vendor says it does, and it is fairly intuitive to use. We haven't had any...
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Relationship, Product
I wish PolicyStat were a little more customizable. We can make changes to which questions are asked,...
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Relationship
We get occasional emails from RLDatix about the product and about changes they are making, but I...
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Product
We are seeing an improvement in the actual reporting of safety events with PolicyStat. People feel a...
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Relationship, Operations
RLDatix has a prescribed program for their implementations. They go through it fairly quickly. While...
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Product, Value
We definitely track and trend data with RL6 Solutions. If we have an issue or complaint regarding a...
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Relationship, Product
We have had some issues with RL6 Solutions. If we continually had issues, that would cause us to...
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Relationship
Typically, RLDatix solves our issues quickly. The vendor has wonderful hub support, and they seem...
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Operations
We weren't involved in the initial training from RLDatix, and there hasn't been any ongoing...
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Operations, Product
Some end users feel confident and comfortable with RL6 Solutions, but we feel like we are constantly...
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Product
There are things we wish PolicyStat could do that it doesn't do, and there really haven’t been any...
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Loyalty
RLDatix has a lot of customers, but I feel like there are some things they can’t really customize...
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Product
PolicyStat is synced up with our Active Directory. There are some things we need to do with...
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Relationship
Whenever I call RLDatix, I get an answer right away. The vendor has a wealth of resources available,...
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Product, Value
With PolicyStat, we are better able to keep our policies updated and in a centralized repository. We...
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Operations
The vendor's implementation documentation is stellar, and the vendor's people are always available.
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Operations
RLDatix has a lot of support documentation and tutorials, so they do a great job with training.
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Product
The system is very customizable. It can integrate with our EHR and active directory. That is helpful....
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Relationship
RLDatix is very transparent about upgrades. They have kept their finger on the pulse. They are...
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Product
There are two different kinds of end users. One kind has no trouble with the system at all, and the...
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Relationship
RLDatix's support people are very quick to answer tickets. We can usually get at-the-elbow support...
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Product, Value
One outcome that we have seen from using RL6 Solutions has been an increase in our employees...
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Culture, Value
RLDatix does a great job with charges. Everything is included in our service contract.
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Product
RL6 Solutions has a very easy interface, and it is easy to use the reports.
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Operations
The challenge with RL6 Solutions is that the training has to be customized to the different...
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Operations, Product
I would tell someone looking at RL6 Solutions that the system is easy to implement and roll out with...
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Product, Value
The vendor allows us to mitigate certain occurrences by using the tools within RL6 Solutions. We get...
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Relationship
If it were up to me, I wouldn’t buy RL6 Solutions again because of its support portion. We have to...
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Loyalty
The upgrades seem to go well when they are planned, but we are getting to the end of what is...
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Product
I like how the product’s single sign-on tool integrates, but RL6 Solutions could be improved by...
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Relationship
RLDaix’s support team is there. We have had the vendor longer than other vendors, so we don't have...
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Product
The product is very user friendly, and it is providing everything that we need at this point. The...
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Product
RLDatix's product is user friendly. It helps keep our facility organized and on track with the follow-ups....
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Operations
We have a very good trainer from RLDatix. That person is thorough and patient and knows the product....
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Relationship
RLDatix is proactive. They send us an email when they are going to do an upgrade or something like...
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Product, Value
I can see cost savings with PolicyStat. PolicyStat has been able to standardize some of our...
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Value
With RL6 Solutions, we have improved our reports, created a better safety culture, identified risks...
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Loyalty, Operations, Product
We would like to see more flexibility within the platform. However, the vendor has a rigid approach...
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Product, Value
I would tell others that having a dedicated person for the system is only one part of things. To...
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Product, Value
The product helps us make sure that we update our policies routinely and change them as scheduled....
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Operations
Training is there if I need it, and I can always reach out to somebody if I have questions.
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Product
The ease of use can be a little tricky because when we put in a word, it doesn't always come up, so...
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Relationship
I haven't had any email notices or anything proactive from the vendor. Even a monthly email saying...
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Product
When we go to the admin console and try to pick the policy areas, we can't delete a policy area....
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Product
With PolicyStat, we have achieved timely policy management, organization, and searching. Before,...
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Relationship
RLDatix has been very responsive to our questions. We had to add new areas, and they were able to...
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Operations
The implementation was seamless, and RLDatix was very helpful with the initial training.
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Product
Sometimes editing in PolicyStat can be cumbersome. The interface is not exactly like Microsoft Word,...
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Relationship, Product
With PolicyStat, policies are accessible to everybody, and we can monitor the review cycle and...
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Relationship
RLDatix’s support team is difficult to get ahold of. We have to send all our questions and...
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Relationship, Product
PolicyStat can get complicated, but that is probably not the vendor’s fault. That is probably...
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Culture
If I have a question about the contract or something, the support team is helpful.
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Relationship, Product
We had some changes in our organization, and it was quite painful to work with RLDatix on those.
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Operations, Product
It would be helpful for our folks in the field to have more user-friendly tools about how to use...
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Product
We have been disappointed in RL6 Solutions and have had a hard time utilizing it. It is very...
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Product, Value
I wouldn't buy RL6 Solutions again as a standalone. Maybe it would work fine if we had other...
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Relationship
We haven't had anyone from RLDatix reach out to try and make things better.
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Product
PolicyStat is a very user-friendly system, and I know that others like its visibility. I am...
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Operations
I don't think that we have received any training from the vendor other than our initial training....
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Product
We would like more choices in PolicyStat related specifically to the pharmacy. It is not intuitive...
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Relationship
When I speak to RLDatix, it seems like the upper management of the compliance department and the...
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Loyalty
We plan on using RLDatix's software as our enterprise solution for safety, risk, and compliance. I...
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Operations
The implementation of the platform went well. PolicyStat is so much better than what we had...
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Product
PolicyStat is a new platform, but it is more of a search engine. It is great, and we can connect...
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Product
With PolicyStat, we have seen standardization across our division on how we store and manage our...
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Relationship
I have a new representative, and my experience has not been good. RLDatix could be more prompt in...
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Relationship
RLDatix’s support tools are very good. RLDatix is there when I need them. They have good...
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Relationship, Product, Value
PolicyStat helps us make sure that we have accurate policies for all the procedures and that we...
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Product
With the way we have PolicyStat set up, there are a whole lot of steps to take in order to get...
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Loyalty, Product
We still have a big problem with our staff members in the field who are not in the office all the...
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Operations, Product
Things were very difficult in the transitional stage because we had so many folders of old policies,...
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Relationship, Operations, Product
It is great to have a place in PolicyStat where we can go to get tips and tools to know how to...
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Product
One outcome we have seen from PolicyStat is the ability to show the staff policies if they complain...
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Product
Some people submit issues to RLDatix, but those issues don't seem to get traction. For example, we...
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Operations, Product
The product is not very robust or intuitive. We would like the system to be more than a...
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Product, Value
Using RL6 Solutions has helped us achieve a safer environment for our residents and staff. It has...
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Product
RLDatix needs to get more feedback from our type of facility. RL6 Solutions is really a...
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Product, Value
A positive thing is that we asked for the system to have a specific capability, and within a few...
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Operations
RLDatix needs to do a little more training with the community prior to pushing out an enhancement....
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Operations
We have a site admin at our system level that stands in as an employee for us. They have had other...
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Relationship, Product
Sometimes when people have permission to edit a policy, the tab will say Review on it, and sometimes...
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Relationship
The hardest part about working with PolicyStat is just making sure that our directors or whoever is...
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Relationship, Product
Something that would be nice is knowing whether there is an update when we copy a policy from...
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Relationship
PolicyStat helps us stay on track when policies are due for review. The policy management in general...
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Operations
The training could be a bit better. It is a bit challenging depending on what role someone is going...
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Loyalty, Product
With the upgrades that PolicyStat has been having, it is going in the right direction. The layout of...
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Operations
I would like RLDatix to have a friendlier version of their training instead of having to go through...
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Operations
At one point, I had a new person, and the vendor didn't offer training for that person; I had to...
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Product
Adding new people to the feedback system is difficult. However, adding people to the security event...
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Relationship
When I ask for something, RLDatix gets that thing done for me. When I request service, RLDatix is...
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Relationship, Product
We do investigative work after something is entered. We find serious safety-related events with our...
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Operations
The training could be better. It would be nice to have curated or predeveloped training through...
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Product
We have user interface concerns. The system is clunky and hard to navigate. There are lots of pop-up...
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Product
With RL6 Solutions, we have more reliable processes with our peer review program and increased event...
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Relationship
RLDatix has responsive leadership that is involved and willing to take risks and try new ways of...
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Relationship, Product
RLDatix has grown too fast. They are getting bigger and bigger and haven't been able to catch up. A...
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Product, Value
RL6 Solutions is a bit time consuming, but it is easy to use.
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Value
RL6 Solutions has greatly improved our workflow. Before implementing the product, we had everything...
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Relationship, Value
RLDatix doesn't spend much time with us, and we have to pay them for their time and hope they will...
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Relationship
There is practically no support from the vendor. If we want any support at all, we have to ask for...
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Operations, Value
We don't get any training from RLDatix that we don't pay for. Even if I want to ask a simple...
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Operations, Product
I wish that there was a better library of information for RL6 Solutions. The one the vendor has now...
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Value
We would like for RLDatix to make more of the modules affordable, especially for small facilities....
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Value
We can't use RL6 Solutions for all of our employees because we have to pay for each login. Anytime...
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Relationship, Operations
The vendor is fairly responsive when we are doing upgrades. However, when we have a question for the...
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Product, Value
One benefit that we have seen from the system is that it has forced us to standardize our formatting....
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Product
We don't like the report writing in the system. That is an area that we would really like to see the...
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Relationship, Operations
We have a certain period of time when we are upgrading or installing things when we work with the...
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Culture, Value
RLDatix works within their contract. The vendor doesn't charge for every little thing because they...
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Loyalty, Product
Writing reports in the system is challenging, and it can be confusing to do tasks in the system....
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Relationship
We haven't found the vendor to be terribly responsive when it comes to new technology, and we...
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