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cobas infinity lab (Global) Commentary
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Kyle Chilton
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We selected Roche because they differentiated themselves financially and technically. We saw the...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche is very strong in terms of the development and innovation of their solutions. That strength is...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Some of Roche’s weak points are how they inform clients about new solutions and how they inform...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche’s upgrades do not happen as fast as they should. For localized support, the vendor is very...

Sep 2023
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Manager

Product, Product, Product, Product

cobas infinity lab is excellent and robust. It has great capabilities. It is necessary for our...

Sep 2023
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Manager

Product, Product, Product, Product

cobas infinity lab’s usability and method of showing information could use considerable improvement....

Sep 2023
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Manager

Product, Product, Product, Product

More than once, we have done an upgrade in the system and have had to switch back. The modalities,...

Sep 2023
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Manager

Product, Product, Product, Product

The product is very intuitive and easy. The thing is, the technicians are always anxious that they...

Sep 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We are in the process of working with Roche to improve the functionality. The vendor always comes to...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche has a new service hub, so our technicians can do things online, and that works very nicely....

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Roche always has very professional people. We have nothing negative to say about Roche’s people....

Sep 2023
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Manager

Product, Product, Product, Product

Our doctors are very pleased with the turnaround times and the quality of results from Roche. We...

Sep 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

Before we chose Roche, we went around to different vendors and invited them to come up with what...

Sep 2023
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Manager

Product, Product, Product, Product

We would tell other customers looking to go to cobas infinity lab that it is a very stable system...

Sep 2023
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Manager

Product, Product, Product, Product

Roche’s key strength is their reliability. Their system is doing what they promised. The...

Sep 2023
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Manager

Product, Product, Product, Product

We would like to see Roche improve the preanalytic station where the tubes are centrifuged. If we...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Roche is quite open and constructive, and they do not make promises that they can’t keep. We are not...

Sep 2023
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Manager

Value, Value, Value, Value

Roche is very reasonable about charging anything. For example, when we asked to connect a different...

Sep 2023
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Manager

Operations, Operations, Operations, Operations

Roche could improve mostly around their implementation services. We don’t understand why...

Sep 2023
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Director

Relationship, Relationship, Product, Product

Some of Roche's key strengths are their expertise in the in vitro diagnostics industry, their...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We selected cobas infinity lab due to an existing relationship with Roche, and that made them an...

Sep 2023
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Director

Relationship, Relationship, Product, Product

I would tell others to set clear expectations with providers and make complete use of Roche's...

Sep 2023
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Manager

Product, Product, Product, Product

Roche's strongest point is that the program they offer us is the most intuitive and easy to use.

Sep 2023
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Manager

Product, Product, Product, Product

I would like to see more colorful graphics in the program.

Sep 2023
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Manager

Relationship, Relationship

Roche is pretty good in an environment where a lot of the companies we deal with are not good. We do...

Sep 2023
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Manager

Relationship, Relationship

We have quite a long history with Roche, and the support has been consistently good. We know the...

Sep 2023
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Manager

Product, Product, Value, Value

cobas infinity lab can do things that our previous software couldn’t do. For example, we utilize the...

Sep 2023
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Manager

Product, Product

We have learned a lot since we started with cobas infinity lab, and some parts of the tool enchant...

Sep 2023
||
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Manager

Relationship, Relationship, Operations, Operations

Roche doesn’t reach out to us proactively about things, so that is something that the vendor could...

Sep 2023
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Manager

Loyalty, Loyalty

Now that we have more software, the benefits we get from cobas infinity lab will be even bigger....

Sep 2023
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Manager

Product, Product

Much of what cobas infinity lab can offer depends on the client, what they want, and with whom they...

Sep 2023
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Manager

Product, Product

The quality control in cobas infinity lab is very slow, so we end up utilizing tricks and...

Sep 2023
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Manager

Operations, Operations, Product, Product

There is a learning curve after implementing cobas infinity lab because first, we have to learn the...

Sep 2023
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Manager

Product, Product

Some parts of cobas infinity lab could be better. For example, one thing relating to quality control...

Sep 2023
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Manager

Relationship, Relationship

The support team for cobas infinity lab is very fast, extremely capable, and ready to meet our...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The product is stable. We don't have many issues with it, and when we do have issues, good support...

Aug 2023
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Manager

Product, Product, Product, Product

When we had Roche's IT middleware solution, there were a lot of updates for all kinds of bugs, and...

Aug 2023
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Manager

Product, Product, Product, Product

The part of the platform that we use is relatively technical. There is a lot of IT language, and we...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We aren't getting into that many problems, so the vendor is probably doing a good job. We have had...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor allows us to combine different machines through one middleware solution connecting to our...

Aug 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

We chose Roche because we liked how they used analyzers, and we ended up also using their...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

I would tell anyone looking to use cobas infinity lab to speak to the support team a lot to make...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

The vendor’s support of the workflow is good, and the vendor's trainings are good if we get them.

Aug 2023
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Manager

Product, Product, Product, Product

The product integrates fine; we have another lab system that cobas infinity lab is connected to, and...

Aug 2023
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Manager

Product, Product, Product, Product

The opportunities for improvement with cobas infinity lab lie in quality control. A bit before Roche...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

When we call the vendor’s support team, different people answer the phones, and sometimes those...

Aug 2023
||
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Manager

Product, Product, Product, Product, Value, Value, Value, Value

Thanks to the product’s workflow, we get a better processing time, and that is what we need because...

Aug 2023
||
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