cobas infinity lab Commentary
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Subject Expert
Kyle Chilton
Consultant
Commentary Summary
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User Commentary
Relationship, Relationship
Roche has always been so responsive to us, and they have always made sure that they have given us...
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Relationship, Relationship
In the long run, Roche keeps all of their promises. There are going to be certain things that they...
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Relationship, Relationship
Roche usually gets back to us fairly quickly, and we have direct contacts from the vendor who we can...
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Operations, Operations
Roche’s training could be worked on a little bit, but that is an issue on both sides. That is a...
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Product, Product
Roche could improve in the upgrades of the current solution as it progresses. There are little...
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Product, Product, Value, Value
cobas infinity lab has helped us to achieve more efficient patient care and quality in our specimens...
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Relationship, Relationship, Operations, Operations
I would tell other customers of Roche to absolutely utilize the resources provided by the vendor and...
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Product, Product
Something that sticks out is that now that our organization has grown, we are implementing the same...
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Product, Product
With cobas infinity lab, there are some challenges with some complex calculations where we have to...
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Product, Product
The use of cobas infinity lab helps us from an operations standpoint to minimize the overhead staff...
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Operations, Operations
Initially, the vendor provided a lot of training. We also had some on-site support, and then more of...
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Relationship, Relationship
We have dedicated people to go to for support whenever we have issues. We have direct access to...
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Operations, Operations
Because of COVID-19, most of our training was done online instead of in person. We struggled a...
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Operations, Operations, Product, Product
The product can be confusing to start. We set up a lot of quick shortcuts because the tabs weren’t...
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Product, Product
The product is doing a fairly good job of running the rules for automatic verification and holding...
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Relationship, Relationship
The vendor is very easy to get ahold of for tech support. If we have an issue with a rule or...
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Product, Product, Value, Value
There are a couple of little bugs that the vendor is still working on, so the system is not exactly...
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Relationship, Relationship
Some of the tickets that we open with Roche take a long time and go through multiple teams. Some...
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Loyalty, Loyalty
Roche won the RFP for our organization, so their product was to be our chemistry system. That was...
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Loyalty, Loyalty, Product, Product
The product drives data into a format that our information systems can use. The system takes the...
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Value, Value
We have gotten more than we paid for with cobas infinity lab. The investment and price have been...
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Relationship, Relationship
We would like Roche to have an online way to submit tickets so we do not have to call their support...
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Relationship, Relationship, Product, Product
The pain points in a laboratory are always turnaround time and quality. Quality is always number...
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Operations, Operations
Roche’s implementation services were very good, but the vendor is not staffed appropriately yet....
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Product, Product
The system is doing everything we need it to do now, but we need it to do more than it can now. We...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
We are not using the system to its fullest yet, but it has given us everything we have wanted it to....
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Relationship, Relationship, Product, Product
Roche needs to continue to listen to what their customer base is saying because customers are their...
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Loyalty, Loyalty
We selected cobas infinity lab because we previously had Roche analyzers, and cobas infinity lab is...
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Loyalty, Loyalty, Product, Product
Some outcomes we have seen while using cobas infinity lab are faster turnaround times and confidence...
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Operations, Operations
Roche’s training is very good. I recently went to a training session, and I enjoyed it immensely. I...
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Value, Value
The return we receive from the product is worth it. I recommend cobas infinity lab quite a bit.
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Operations, Operations
For cobas infinity lab, we really don't get any training either on-site or through Roche Diagnostics...
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Relationship, Relationship, Operations, Operations
Roche’s phone support services have been very positive. Not enough people were trained as the...
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Operations, Operations
Personally, I didn’t find the vendor’s online modules for training very helpful. The modules are...
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Relationship, Relationship
Roche is very proactive in taking feedback and comments, so they do a very good job of making the...
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Relationship, Relationship, Operations, Operations
When we upgraded the product, it was almost like implementing a new information system. There was a...
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Relationship, Relationship
We have barely had any internal service tickets for the middleware in the solution. The hardware is...
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Relationship, Relationship, Operations, Operations
Roche gave me a dedicated project manager who held my hand during the whole project. Most of the...
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Product, Product, Value, Value
The product automates most of my work because Roche has helped me set it up just the way I want it....
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Operations, Operations
The product was very new when we implemented it, and we were skeptical. The product was a challenge...
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Relationship, Relationship, Operations, Operations
One of Roche’s key strengths is continued support. Roche has so many people and so many teams. A...
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Product, Product
cobas infinity lab is an LIS and not just middleware. We can use the system in a higher capacity...
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Loyalty, Loyalty, Product, Product
Our big expectation from the product was around workflows and routing specimens to the correct sort...
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Operations, Operations
I would tell someone implementing the solution to test things. Customers need to make sure they...
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Operations, Operations
Roche’s support is their greatest strength. The vendor does a really good job with infrastructure,...
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Product, Product
Roche needs to do a better job at calculation testing and verification. Right now, there is no good...
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Culture, Culture, Value, Value
Roche will tell us when they are doing work. They will send us work orders, but the orders have a...
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Relationship, Relationship
Roche is probably the best vendor to work with in that they will send people on-site. The vendor's...
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