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User Commentary
Loyalty
In a few years, bits and pieces of the Spok platform may or may not stay. I am personally pushing...
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Loyalty
Spok Mobile is a great product, but whether I would buy it again would depend on some things. If I...
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Loyalty, Product, Value
My overall satisfaction is pretty high. People love Spok Mobile. Being the thing that takes care of...
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Loyalty, Relationship, Product
If people are tech savvy in the least, Spok Mobile is fairly simple. If someone is not computer or...
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Product
One thing that has gone well with Spok Mobile has been telephony adaptations. The way they bring in...
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Loyalty
The '80s called and they want their interface back. The problem I have with Spok Mobile is the user...
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Loyalty
We are moving all clinical communication to another vendor’s product, which is finally where it...
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Product
Spok Mobile does work. When we send out a text, it is received. However, if we send out a lot of...
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Operations
Spok handles implementations and upgrades very well. They are really on top of their upgrades.
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Product
Spok Mobile connects to the operator switchboard, so if someone pages out, they know when the...
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Value
There is no integration whatsoever with Spok Mobile. It is also so expensive.
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Relationship
The vendor isn’t proactive at all, but I guess they do let us know about upgrades.
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Product
Spok Mobile could be so much more if the vendor updated the software interface and expanded the...
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Relationship, Product
Spok has made the product a little easier this year. We haven't had any problems yet, so I'm fairly...
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Loyalty
We are hoping to implement something on Spok Mobile this year. I personally hope it gets implemented...
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Product
The product integrates with our platform, and we can route messages from our nurse call system. I...
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Culture, Product
People won't be shown on the Spok platform when they set their statuses to anything other than...
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Product
I would have no problem purchasing Spok products again, but I am not married to them. There are a...
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Relationship, Product
I don’t know that it is possible for any vendor to keep all their promises because vendors keeping...
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Operations
Spok's implementation people are some of the best. When we first implemented Spok Mobile years ago,...
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Operations
For the most part, the training was on us. The vendor provided initial training, which was great,...
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Operations, Product
The upgrades to the product are typically done behind the scenes. The upgrades usually fix things...
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Product
The product is super simple. But there are a couple of things buried in Settings, and that is a...
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Relationship
When we had an outage, the vendor sent out regular updates and communications. They were...
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Culture, Value
We pay for Spok Mobile licenses. We pay for the platform, the support, and the service. We pay for...
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Product
When the product works, it works great. However, our physicians get frustrated when it doesn’t work...
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Loyalty, Product
The product is meeting my needs and is going in the direction we need it to, but I would like for it...
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Relationship, Operations
For many years, Spok had in-person conferences where we could network, talk to people, and find out...
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Loyalty, Relationship
We suggested something to Spok, and Spok was responsive. The ability we requested is coming out in...
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Product
The product stands out because we use our paging system and Spok Mobile is a natural integration....
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Relationship
I would tell someone looking into the product that if there is a problem, Spok gets on it quickly...
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Product, Value
The Spok Mobile app really does not have a good way of updating itself in the Google Play store or...
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Product
Spok Mobile is actually pretty user friendly. What drives outcomes with Spok Mobile is that we can...
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Relationship, Product
I really like that the communication channel is really user friendly. A customer can take the app,...
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Loyalty, Product
I would like the ability for someone to easily log in and out of the application, whether they are...
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Product
I would like to see more options when it comes to changing a provider’s availability status in the...
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Product
Spok Mobile is a stale product, but the vendor really holds the market for clinical communications...
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Loyalty, Product
Everyone else in the market has been catching up to Spok. Spok Mobile is a solid product, and its...
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Product
We like Spok Mobile's alert capabilities. We can override the device's settings to validate alert...
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Relationship
When we call the vendor's support or place a ticket, the vendor will help us nearly instantly. We...
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