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Compliance Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship

Working with symplr has been a really good experience. symplr is really good about responding...

Apr 2024
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Director

Product

symplr's system has been pretty easy for end users to pick up. That has been helpful. The vendor has...

Apr 2024
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Director

Product, Value

By using the system, we have achieved better communication. We have incidents and are able to move...

Apr 2024
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VP/Other Executive

Product, Value

symplr’s Compliance software has largely helped us to monitor our workflows internally and ensure...

Mar 2024
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VP/Other Executive

Product

One of my wish list items for symplr’s Compliance deals more with their audit manager module, which...

Mar 2024
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VP/Other Executive

Product

I like the configurability in form and incident management. If I want to create an incident...

Mar 2024
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VP/Other Executive

Relationship, Product

symplr has been acquiring many compliance-related software products over the last couple of years,...

Mar 2024
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VP/Other Executive

Product

From a reporting standpoint, there are certain reporting architects that get access to develop...

Mar 2024
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VP/Other Executive

Loyalty, Product

Some improvements for symplr, outside of reporting, would be really giving greater thought to their...

Mar 2024
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VP/Other Executive

Product

We are not happy with Compliance. With each sale of the product to a new vendor, it becomes more...

Jan 2024
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VP/Other Executive

Value

We have kept Compliance because it is very cheap and we have many years of audits in there. We were...

Jan 2024
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VP/Other Executive

Relationship

We have waited years for the vendor to deliver things in Compliance, and it took so long that we had...

Jan 2024
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VP/Other Executive

Relationship

During COVID-19, we called the vendor and asked them to help us build something, and they...

Jan 2024
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VP/Other Executive

Operations, Product

Getting all of our management team familiar with the system and how it operates can be very...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

symplr is obviously trying to become the ultimate governance, risk management, and compliance...

Oct 2023
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VP/Other Executive

Product

The system meets our needs as an organization. We are a relatively small organization, so I would...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

symplr becomes larger and larger every time they acquire another nugget in the industry. My fear is...

Oct 2023
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VP/Other Executive

Relationship, Value

Thanks to symplr, we have achieved standardization, enhanced reporting, and collaboration with...

Oct 2023
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VP/Other Executive

Value

symplr is moving toward more nickel-and-diming. I don't think they were doing that before, but as...

Oct 2023
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VP/Other Executive

Relationship

symplr does a great job compared to other vendors that I have worked with. They practice what they...

Oct 2023
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VP/Other Executive

Culture, Relationship

We had a little difficulty with symplr keeping promises, but we are in a good place now. We were...

Oct 2023
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VP/Other Executive

Operations

We have specifically asked symplr for more training, and they have been able to get additional...

Oct 2023
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VP/Other Executive

Value

We asked symplr for some amendments to a specific feature, and they were not willing to make changes...

Oct 2023
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VP/Other Executive

Product

There are still some functionalities in Compliance that we wish we had. Compliance has custom and...

Oct 2023
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VP/Other Executive

Relationship

We have a great support individual at symplr, and I don't know whether that individual is at the...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

symplr recently rolled out some new updates, but we haven't been in the system yet to see exactly...

Oct 2023
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Director

Relationship

One of the challenges that I continue to face is symplr's understanding of our business model. We...

Sep 2023
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Director

Operations

One thing that I always appreciate is that symplr is willing to revisit and rework their onboarding...

Sep 2023
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Director

Relationship

symplr keeps all promises with regard to this product. I have had a lot of positive interactions....

Aug 2023
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(0)
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Director

Operations

With regard to the implementation, I had a lot of success with Compliance. The implementation was...

Aug 2023
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Director

Operations

symplr has never given us training. Most of my staff members get trained by internal individuals on...

Aug 2023
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Director

Product

Compliance is a very good product. It works very well. I haven't seen any upgrades, but the quality...

Aug 2023
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(0)
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Director

Product

I would usually expect systems to update from time to time. I have never seen a change with...

Aug 2023
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Director

Relationship

symplr was much more communicative with us when we were using more of their products, but now I...

Aug 2023
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Director

Product, Value

Compliance has allowed us to have a central repository for both compliance and privacy-related...

May 2023
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Director

Operations

During our design period with symplr, we had resources assigned to us who were very helpful. During...

May 2023
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Director

Operations

One opportunity for improvement in the system is that its reports have unlimited possibilities when...

May 2023
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Director

Culture, Loyalty

One thing that made symplr stand out was that when we were looking at vendors, symplr allowed us to...

May 2023
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Director

Product

Part of the difficulty with the system's ease of use is due to the templates that we have built....

May 2023
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