TruBridge Claims Management Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Product
One thing TruBridge could do that would be helpful is let us know when additional features are...
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Relationship
Our interactions with TruBridge have been extremely wonderful in the recent past. They are right on...
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Product
TruBridge Claims Management does what the vendor says it does. TruBridge doesn’t make false...
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Operations
Our initial setup of the system was very seamless and worry-free on our end. Our staff members who...
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Relationship, Operations
We don't get any communication from TruBridge, so we don't know what their vision is. It seems like...
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Product, Value
The system's patient liability estimator tool is the only aspect of the system that fails to meet...
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Relationship
TruBridge does a great job of supporting the claims and billing side of things, but their support...
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Product
The system doesn't have set reports that we can use. We have to build specific reports and call the...
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Product
The system can pull NCD and LCD denial reports based on physicians, so we are able to communicate...
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Culture, Value
The vendor definitely charges us for every little thing. If a claim that we have submitted is denied...
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Product
I don't feel like TruBridge's denials management tool is very effective, and I think the...
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Product
The revenue cycle management program of TruBridge Claims Management and having real-time management...
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Relationship
I prefer to use the online support with TruBridge. I feel like the response time is a little better,...
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Loyalty
TruBridge has been a good partner for us. However, because we are moving to a new EHR system, we...
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Relationship
The vendor is really good at answering help tickets. We don't use those tickets often, but when we...
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Operations
The vendor has a wonderful knowledge base with recordings and videos. TruBridge will also schedule...
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Product
The system is very user friendly. It gives us prompts and directions for what we can do in it. The...
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Loyalty, Relationship, Operations
We are very satisfied with the results of using TruBridge Claims Management. We sometimes struggle...
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Relationship
There are situations where the vendor may be aware of issues and working on things on their end....
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Relationship
Our experience with TruBridge is very good. Their customer service and response are top notch. I...
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Product
We have had a couple of issues with the software. One is with our billing freezing, and that is...
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Relationship
We can't call the TruBridge support team back and talk to the same person who called us. We have to...
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Operations
TruBridge has recently started putting out some training. Usually, if they do a release where...
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Loyalty, Product
We have been wanting TruBridge to do claim attachments, and we really hope they will get that...
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Relationship
Communication is a huge barier with TruBridge. They could be doing things that we have no idea about...
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Relationship
If urgent things get escalated, it would be good to hear from someone who can actually do something...
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Product
I would tell anyone considering the TruBridge solution that if they have a very simple structure and...
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Relationship
Right now, we are very dissatisfied with the support from TruBridge. We used to have a support...
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Product
The solution itself works very well. There is a lot of transparency in it, and we can see what is...
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Relationship
When we submit a support case with TruBridge, they will call and tell us they have our support case....
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Relationship
TruBridge is very proactive. They actually have an announcements feature on our home page when we...
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Relationship, Product
TruBridge Claims Management is user friendly from top to bottom. The processes for looking up basic...
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Relationship, Product
There are times when we do not get appropriate responses from the insurance payers for claims...
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Value
We have our actual EHR connected, and we send over claims to TruBridge. If we work through claims...
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Relationship, Operations
TruBridge is very responsive, and I don't think we have a question that goes unanswered. The...
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Relationship
We would like quicker responses from TruBridge to some of our problems. We have certain IT issues...
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Product
TruBridge's system does its job. It has things ready to bill. We run all of our claims through...
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Relationship
TruBridge's support people are very good about calling back and talking to us. Everybody we work...
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Relationship
I don't know whether TruBridge does a lot of proactive stuff before things change.
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Operations, Product
TruBridge Claims Management is simple, easy, and fast with no hassle. We make a couple of clicks,...
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Relationship
If I call someone at TruBridge for any type of technical support, everything goes well, and they...
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Operations, Product, Value
We can do custom reports in TruBridge Claims Management, but it takes time for us to figure out how...
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Relationship
TruBridge Claims Management has been really good for us. It is a good system. I have been very...
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Product
Sometimes, there are edits that the vendor has in place for payers that we have to ignore. The...
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Operations, Product
The system is very user friendly and easy to use. That is nice because our staff members can find...
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Operations
The vendor was good at communicating during our implementation, but we don't hear from them anymore....
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Operations, Product
TruBridge was really good at getting everything set up with our EHR in terms of interfacing and...
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Relationship
TruBridge’s support team is pretty good at answering questions. The support team is pretty much on...
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Operations
I don't know what has happened in the last year at TruBridge. Everybody has staffing issues. I get...
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Loyalty
TruBridge isn’t part of our long-term plans because we want a claims management product that works...
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Culture, Value
We recently found out that TruBridge had not been collecting what they should have been collecting...
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Relationship
We have called TruBridge multiple times, and they don't respond to us. When they do respond to us,...
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Product
TruBridge Claims Management’s reporting is strong. The reporting piece is quite comprehensive out of...
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Relationship
I have been very impressed with TruBridge as a company and their people. If there is a timetable for...
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Relationship
The customer service is really good. If I have an issue, the support team educates me and just gives...
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Product, Value
We have done very well with our clean claims first pass rate as a result of communication and...
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Operations, Product
I would tell a friend that the product is very user friendly. People can be novices and still be...
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Product
The vendor has a lot of reports. That is the one area that I struggle with most. There are almost...
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Operations
We haven't had a lot of good interaction with TruBridge in terms of training. They are trying to...
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Relationship
My experience hasn't been awful with TruBridge. Their customer service is okay, but they...
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Relationship, Product
CMS has come out with some new mandates for pricing transparency, and we use TruBridge Claims...
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Operations, Product, Value
I would buy TruBridge Claims Management again. TruBridge works with another vendor of ours. Starting...
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Product, Value
It is nice that our system automatically imports claims into the product for us so we don't have to...
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Operations, Product
It is pretty easy to move around in the product. We have outside billers, and when we trained them,...
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Relationship, Product
I would tell a friend that the product is very helpful and user friendly. If there is something that...
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Relationship
If we ever have any problems with the reports that are built into the system, we can just put in a...
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Relationship
We have had a lot of issues with customer support. TruBridge said they had gotten some things done,...
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Product
I like TruBridge’s reporting, and they have a nice dashboard to give us an idea of what is going on...
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Operations, Product
Someone implementing TruBridge's system should make sure they have as many edits and bridge routines...
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Product
For claims management, TruBridge's system works well for us. We are able to set up different queues...
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Relationship
TruBridge is typically helpful when we have any questions and reach out to the support people. We...
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Relationship, Operations, Product
There has been a bit of a learning curve with TruBridge Claims Management in terms of figuring out...
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Value
If we ever find any issues within our TruBridge product, they are open to reviewing mistakes they...
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Operations
There is a lack of education from TruBridge, but they do have training videos and things like that....
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