TruBridge Patient Access Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Operations
The initial training from TruBridge was rough, but anything we have had more recently has been a lot...
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Product, Value
The value of TruBridge's EHR is good. They seem to be making progress with some of the features that...
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Loyalty, Value
TruBridge’s charges are fair. The best part about TruBridge Patient Access is that it is much more...
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Relationship
The only thing that I would suggest to TruBridge is to make their support staff easier to...
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Operations
I feel like TruBridge is gung ho in the beginning to get customers set up and get things moving, and...
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Relationship
TruBridge’s support personnel do reach back out to us on the same day in most instances. That is...
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Product
If TruBridge wants the patient liability estimator to be more effective, they need to incorporate...
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Relationship, Product
We utilize the product with one of our vendors, and the feedback is pretty good, but that vendor...
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Culture, Value
We have a pretty set charge with the vendor, and that charge doesn't really fluctuate.
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Relationship
The customer support is there, but getting what we need can take multiple calls. TruBridge is...
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Operations
TruBridge needs to be more responsive, but when they actually do things, those things happen. There...
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Loyalty, Product
We don't see TruBridge growing as our business grows the way we need it to. They are trying to grow,...
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Value
Once we get up to speed, TruBridge's system works fine. It is effective. It does what it is supposed...
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Value
The vendor used to nickel-and-dime us, and that was a frustration for me, but things have gotten better....
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Relationship, Operations
During an upgrade, the vendor was a little slow to respond. The vendor’s people are available, but I...
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Loyalty
The vendor is trying their best to deliver technology. I just don't think they have the resources...
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Loyalty, Product
One of the things that is frustrating to us about TruBridge is that we have different solutions in...
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