Workforce Timekeeper Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Workforce Timekeeper works fine for clocking and clocking out. However, after an update of...
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Operations
There is no training from UKG. We basically sit with somebody who knows how to utilize the system to...
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Product
There are reports in Workforce Timekeeper, but it is hard to navigate to find the reports we are...
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Relationship, Operations
The vendor went from Kronos to UKG, and UKG was kind of like a better version of Kronos. The system...
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Operations
The people before me in my role didn't have payroll experience, so we have issues with things and...
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Culture, Value
Our administration doesn't feel like we have received our money’s worth. We purchased a bunch of...
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Culture, Value
The only thing we are charged for outside our monthly service fee is if we request a service or a...
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Relationship
I'm listening to complaints from the HR team and other employees, and they are not really happy with...
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Operations, Product
If someone is just getting in brand new and doesn't have any idea, Workforce Timekeeper is kind of...
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Relationship
We have had issues with support. I had to finally call our representative and find out who my...
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Operations
If I were going to recommend Workforce Timekeeper to anybody, I would make sure to tell them all my...
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Relationship
I understand that UKG has a lot of clients, but with every other software vendor I have ever been...
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Loyalty
Let's hope my satisfaction is better next year because UKG is going to have to help us with some...
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Product
I like that UKG has combined scheduling, time cards, and HR so all of our recruiting and hiring...
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Product
Workforce Timekeeper is okay once users have gotten settled into it and are familiar with all of its...
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Operations
I feel like the vendor should have had someone on-site to do some hands-on training with us....
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Operations, Product
The system's ease of use depends on the level of the end users. Everyone has a different role. One...
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Product
The system meets all of our needs. It is just a matter of getting the right people with the right...
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Product
I like the scheduling piece of Workforce Timekeeper. It fits our needs, and it is flexible and user...
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Product
Workforce Timekeeper is super easy for staff to use at the time clock. Basically, they swipe their...
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Product
The front-end process of entering punches or editing the actual real-time card is fine and isn't...
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Relationship
Occasionally, I will attend the annual UKG conference, and there will be pieces that are mentioned,...
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Value
UKG has actually stopped charging for a few things. Originally, with our on-premises version, there...
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Product
Workforce Timekeeper is very straightforward to use. It is the best-in-breed product. I don't know...
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Relationship
UKG does weekly updates for maintenance. They are pretty good. They went through a huge ransomware...
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Relationship, Operations, Product
We would like UKG to give us more best practices. We may know there are three different solutions to...
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Relationship, Operations
With Workforce Timekeeper, the vendor's support is always a challenge. I’m not happy with it; we...
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Relationship, Product
Workforce Timekeeper actually works pretty well. I have been pleased with it, and signing off on the...
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Loyalty, Value
The new version of the solution will cost almost double what we are paying now. It is hard to...
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Product
The system's time and attendance piece is stable and dependable. We don't have any problems with the...
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Loyalty
We will move to a new version of UKG soon. Based on the demos that we did, the system appears to...
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Operations, Product
Some of the functionality of the system's end-user interface is confusing. As someone who has to...
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Product
Timekeeping is closely tied to people's paychecks, so we want to make sure that people are getting...
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Product
Workforce Timekeeper isn't necessarily a product that an organization can do a pilot of because...
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Operations
We need better training. The product needs some overall standardization. There are two or three ways...
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Product
Supposedly, the vendor was going to roll out a scheduling system that was integrated. That would be...
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Relationship
Something happened recently outside of the vendor's control that messed up things with the system....
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Product, Value
The product works. It shows the employees how they are paid and the breakdowns. It tracks their...
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Product
It would be sweet to have some form of scheduling tool already integrated into the product. The...
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Relationship
For the most part, UKG keeps all of their promises. Of course, they had an issue a couple of years...
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Product
Workforce Timekeeper is fine. I have no issues with it. Its ease of use across all departments makes...
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Product
Sometimes switching back and forth between schedule requests and time cards gets a little clunky, so...
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Relationship, Product
The product is really slow sometimes, and we have had other performance issues. UKG said they were...
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Value
The vendor charges for each individual user. The product is very expensive, and then the vendor...
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Operations
The product is old and hasn't been upgraded in a long time. The vendor promoted it in a certain way,...
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Loyalty
UKG is sunsetting Workforce Timekeeper, so we will move to the next iteration of the system in the...
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Relationship, Product
I don't see UKG as being proactive. They are more of a reactive vendor. When I identified a bug in...
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Loyalty, Relationship, Operations
Kronos really got themselves in trouble when they had a breach of their information, and they froze...
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Loyalty
The payrolls from Workforce Timekeeper are clean, and the system does a good job. It always did a...
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Relationship, Product
Kronos is very solid. They have been responsive, and they do things right. They have the...
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Relationship, Operations
We have a love-hate relationship with UKG; they are not a good partner. The vendor knows they are...
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Operations
UKG had a lot of training, but it was overwhelming and nonbeneficial.
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Product
Workforce Timekeeper is a little complicated to use.
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Product
Sometimes, a calendar holiday doesn't necessarily fall on the right date, and somebody has to...
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Product
One issue is that when an employee picks up an extra shift on a different unit, that different unit...
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Product
The viewability is good in Workforce Timekeeper. When we are reviewing a timecard and seeing all the...
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Product
I would like for Workforce Timekeeper to be smarter so that when we have employee callouts, we are...
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