Electronic Fax Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Culture
Updox stands out because of the ease of implementation and the support. The Updox product is very...
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Operations
We had some issues with the training for Electronic Fax, and I think that was because we didn't...
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Product
Electronic Fax doesn’t integrate with our EHR at all, so it is an extra login and an extra step for...
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Relationship
Updox communicates when there are planned outages or downtime, which is rare.
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Relationship
Updox needs to focus on reliability and stability in their platform. I know that they have made...
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Product
Electronic Fax is a great platform, but what would make it better is OCR. Electronic Fax really...
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Operations
Updox’s implementation services are not perfect. But we have had a good transition.
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Relationship
Updox’s support team has been phenomenal. The person that has been assigned to us has been on top of...
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Product
We like the connectivity that the system has with our EMR both in pulling reports out into the...
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Loyalty
We are expecting to transition to the cloud version of Electronic Fax, and it has some features that...
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Product
The product was doing poorly last year, but recently, it has been a lot more stable. The system...
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Product
The editing tools within the product aren't the best, but they are sufficient. Otherwise, the system...
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Culture, Value
Updox's account executives are actually pretty proactive about making sure that we are not going...
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Relationship, Product
There are some things that Updox could improve on, like EMR integration. The vendor could make minor...
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Operations
The implementation was great. Updox was very accommodating, understood the workflows, and helped...
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Relationship, Product
Updox claims to have the optimal uptime. We are so reliant on the product that when there are times...
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Relationship
When it comes to vendor executive involvement, we don’t have anybody that we work with at Updox....
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Product
Updox's system works almost seamlessly with no issues. The transitions are all very smooth, and...
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Operations, Value
Updox launches a lot of new modifications, but they want to charge extra fees for those things. Our...
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