Vital Software ERAdvisor Commentary
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Subject Expert
Kyle Chilton
Consultant
Commentary Summary
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User Commentary
Product, Value
The product is a tool that has really helped us improve our patient experience. We have also greatly...
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Loyalty, Relationship
We are always in the building stage; that is one of the things that puts Vital Software at the...
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Relationship
The vendor's executives are awesome and play a very visible role with the clients. They are always...
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Loyalty, Product, Value
I continue to see great things with this organization. We put a lot of resources into the product...
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Product, Value
The outcomes that we have seen using this product are really great in terms of helping us to attain...
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Loyalty
We selected the vendor because of the ease of use of the tool and their adaptability to change and...
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Product
The product is one of the key pieces of technology. It is wonderful and gives us the tools to...
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Relationship
Vital Software has a lot of key strengths. They have really strong leaders, and they are very...
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Relationship
For improvement, we have a team, and we meet regularly with Vital Software. One reason we do that on...
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Loyalty, Value
Our margins are so tight, but we want this solution. We will probably want to renew the contract...
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Product, Value
We have a set of metrics that we follow for the patient experience in our emergency department and...
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Relationship
Communication and leadership are strengths of Vital Software. We had a good chat with higher-ups at...
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Loyalty, Relationship, Product
Vital Software is very innovative, so the product has been refined. The vendor has done a lot of...
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Relationship
We wanted one particular thing that would have been very helpful for us. Vital Software said that...
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Operations, Product
We have to have our staff members go back and essentially teach patients how to use the system. A...
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Relationship
The vendor is very receptive and quick to address and follow up on anything that comes up. They are...
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Relationship, Operations
The vendor’s biggest strengths are their support and rollout. They were very involved and engaged,...
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Product
The software works very flawlessly. Most technology that we utilize has glitches and hiccups, and we...
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Operations, Product
When we did our initial rollout, we were told that there was a new feature available, and then we...
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Loyalty, Product
One opportunity for improvement would be with marketing and how we are introducing the patients to...
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Operations
I would advise someone else implementing Vital Software ERAdvisor to make sure they have the right...
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Product
The solution is very user friendly. It is easy to navigate on the patient side. The system is for...
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Value
One outcome we are achieving with the product is an increase in our scores for communication. We...
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Loyalty, Relationship
A large part of the reason we went with Vital Software is that the company does a great job of...
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Culture, Value
Other companies I have worked with have said that they could turn on features for us but that they...
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Relationship, Operations
Every time we have rolled out something new in terms of upgrades, the rollout has been fairly...
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Product
We are working on a FHIR integration, and there certainly hasn't been any hesitation on the vendor’s...
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Loyalty, Relationship
We are always developing things, and the vendor is very responsive to our questions. But I do feel...
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Loyalty, Value
The specific outcomes that we expected to achieve from the system were an improved overall patient...
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Relationship, Operations
I would advise someone who was implementing the system to make sure that they have gotten in front...
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Relationship, Operations
The vendor has a lot of strengths. The way the vendor delivers the program is very organized. They...
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Relationship, Product
An area for improvement for Vital Software is just always level-setting the speed at which we can...
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Operations
The vendor is always offering services to support ongoing training, and they are very good at the...
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Relationship
The vendor is very responsive and able to provide a solution, a resolution, and a root cause...
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Loyalty
We looked at a few other vendors, but what set Vital Software apart was that they seemed to cover...
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Product
We started seeing results almost immediately in terms of the interaction and patients utilizing the...
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Product
With the solution, I have had a few suggestions. One is the ability for patients to verify pharmacy...
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Product, Value
Vital Software ERAdvisor is serving our EDs really well. It definitely reduces our pain points. We...
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Relationship
The vendor is a really great partner in that we are able to bring them problems, and they help us...
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Loyalty
What made us choose Vital Software ERAdvisor was that its user experience was the strongest. We were...
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Relationship, Operations
I would tell customers who are just starting out with Vital Software ERAdvisor that having data...
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Relationship
Vital Software continues to train our users. Vital Software has been open to pursuing certain...
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Culture, Relationship
Vital Software isn’t a company that has been out for a long time, but they are innovative and...
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Product
A sticking point we are dealing with in the app right now is the fact that the app is not producing...
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Product
As we have opened the app more and have utilized the quick delivery of results to the patients...
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Relationship
The Vital Software team has been great. They are very responsive to questions and are more than...
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Relationship
An improvement would be to have the vendor work with us so we can explain a little more of the ROI...
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Operations
What was really helpful for us was that we took the implementation of the solution piece by piece....
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Culture
We were told that this solution was what we were going to go with; there really wasn't anything...
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Loyalty, Product, Value
We have been very pleased with the solution and the usage of the app within the emergency...
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Operations, Value
Vital Software follows through with the commitment that they made to us on our implementation and...
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Relationship
The executives from Vital Software have made site visits, been on calls, and sent emails...
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Product
Ease of use for end users is the only area where I might knock Vital Software down just a little...
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Relationship
I feel like anytime we bring something to the people we work with at Vital Software, either they get...
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Relationship, Product
The measurable outcomes are things we have been working on and are still trying to measure. When we...
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Loyalty
We are advocating internally to get Vital Software’s CareAdvisor solution too. We definitely want to...
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Culture, Product
We partnered very closely with our patient experience team and our marketing team so that the local...
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Relationship, Product
The vendor is really adept at creating tools that delight patients. The vendor can translate complex...
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Relationship, Product
I would like to see the product scale across our entire organization. It would be great to have the...
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Culture, Value
The vendor doesn’t charge for every little thing. We have a tiered discount based on the number of...
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Relationship
When we experience problems, we have a tech-to-tech system where we know who to contact so we can...
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Product
We have access to the data, so it is up to us to understand the outcomes of the product. I wish that...
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Product, Value
Our staff and patients love the product because they don’t have to do anything, so the ease of use...
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Loyalty, Product
Previously, we were using a tool that texted patients when they were in the ED that their...
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Loyalty
Initially, Vital Software ERAdvisor was a secondary product of a product we purchased. Both products...
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Product
Vital Software could improve the sign-on capability, the ability to have options for administration,...
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Product, Value
Vital Software ERAdvisor does great at communicating with patients and notifying our staff about...
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