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User Commentary
Product
The system’s integration is beautiful, especially when it comes to the vendor’s development. The...
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Relationship
WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...
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Operations
WellSky has training for what they recommend for office staffing ratios and things like that per...
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Operations, Product
Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....
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Product
We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...
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Relationship, Product
WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...
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Loyalty, Relationship, Product
Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...
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Relationship
Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...
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Operations
During our implementation, we had a standing call with WellSky to discuss anything that may have...
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Value
WellSky has gotten to where they charge for everything that they come up with.
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Relationship
A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...
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Product, Value
Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...
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Loyalty, Relationship
We decided to go with WellSky because they got their executive team involved, and they were a lot...
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Product, Value
I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...
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Loyalty, Product
WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...
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Relationship
There are road-map items that we discussed with WellSky as needed for development that were...
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Operations, Product
The product’s simplicity of use for the point-of-service user is very good. The time to implement is...
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Operations, Product
If we are talking about a full system implementation from scratch, WellSky is very good. When we are...
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Relationship, Product
WellSky is a very walled garden when it comes to integration with minimal API support and no means...
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Product
The system does not have a lot of automation and validation, and that means we are very dependent on...
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Relationship
We were given an enterprise support channel that is supposed to include WellSky's more experienced...
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Product
The product has certain areas where it is very strong, but there are other areas where we have to...
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Relationship
We need better communication and education from WellSky for implementations. When WellSky makes an...
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Product
For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...
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Relationship, Product
WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...
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Product
WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...
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Value
The cost is out of control, and every day, something is not working properly. I would not buy the...
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Relationship
WellSky’s service could be better, and they could provide information on things that are coming out...
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Culture, Product
In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...
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Product
I wish we could break down reports in the system further to specifically see the referrals. If a...
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Loyalty, Relationship
WellSky has gotten better about having a support person. The support person is a salesperson and a...
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Operations, Product
WellSky's system is very easy for clinicians to use, and that is great. I like the help options...
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Product
WellSky Home Health works fabulously when it works, and the clinical product works well. But there...
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Product, Value
The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...
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Operations
When WellSky tells us they will do something, it takes two to three times following up with them to...
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Relationship
WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...
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Value
Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...
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Relationship
WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...
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Relationship
We have had several representatives come and go, but the executives are nonexistent. WellSky has...
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Loyalty, Product
The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....
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Loyalty
The system is going to be very good at the continuum of care and integrating with other aspects of...
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Product
The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...
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Product, Value
Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...
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Loyalty, Relationship
I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...
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Product
I would tell someone that I think the product is a very thoughtful, fully integrated system that...
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Product
I have previously used a different EHR, and I think that was a better system than WellSky Home...
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Relationship
WellSky’s communication is not as great as it should be. When they submit any updates to their...
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Relationship, Product
There are things that we need to maintain for our database, like our ID numbers or addresses, and we...
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Product
WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...
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Relationship
We reach out to WellSky’s people, but whether they respond is inconsistent.
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Product
WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...
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Relationship
We have been dealing with WellSky for a long time, and they basically do what we want because we...
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Relationship
We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...
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Product
We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...
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Loyalty, Product
We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...
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Relationship
WellSky will fly down if they get major issues and if they need to. They are very supportive in that...
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Loyalty, Product
The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...
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Product
The product is really easy for the end users and clinicians in the field, but operationally, it is...
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Relationship, Product
WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...
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Operations
We have kind of figured out a way around WellSky’s training program. We actually put in a practice...
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Operations, Product
The product is very user friendly. It is nice to have one page and not have to go through a bunch of...
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Operations, Product
Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....
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Operations
WellSky has training information available online that we can go look up ourselves, but in terms of...
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Relationship
WellSky's support has been much better recently. When the vendor first switched over to WellSky,...
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Relationship, Product, Value
Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...
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Product
We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...
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Product
WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...
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Culture, Value
WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...
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Product
The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...
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Relationship, Product
WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...
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Product, Value
WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...
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Relationship, Product
It is not easy for administrators to get the financial data they need from the system. There is a...
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Loyalty
We would not recommend WellSky Home Health, and we are actively looking for a new platform.
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Relationship, Product
WellSky made a significant update to their financial reporting, and the software has been glitchy...
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Relationship, Product
The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...
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Relationship, Operations
WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...
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Product
WellSky's charting setup is easy for clinicians in the field.
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Product
We would like to see WellSky improve the part for the back office. We can run some of the reports,...
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Relationship
WellSky has failed to deliver on their promise with their Medicare secondary product. That has been...
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Value
WellSky charges for everything. They charge for every improvement or correction they make, such as...
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Relationship, Operations
WellSky gets things about 80%–90% every time, but they never get things completely. There is always...
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Product
Upgrades to the system tend to happen during peak hours of service, and that causes problems during...
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Product
The product is very easy to use compared to other EMRs. The navigation through the system is seamless....
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Relationship
When it comes to technical support, it can be difficult to get ahold of someone when we need them....
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Loyalty, Product
We would like WellSky Home Health's reporting functions to be better overall. It isn't easy for us...
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Operations, Product
The only time the system doesn't work is when the vendor is doing an update, but the vendor will let...
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Loyalty, Value
One of the main reasons we will never leave the system is that it is the most user-friendly EMR out...
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Relationship, Operations
The vendor is very forward thinking. They are always ahead of any regulation or compliance rule. We...
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Relationship
Sometimes, it is hard for us to get ahold of the vendor's support people. I think that is because of...
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Relationship
WellSky is a great partner. I work with one of their leaders.
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Culture, Value
WellSky is adding functionality to their systems, but they are charging so much for their add-ons...
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Value
WellSky used to do a lot of free education and things to support agencies, and those things were...
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Product, Value
The system's financial functionality isn't quite what it needs to be. Our finance people have had...
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Operations, Product
The integration between WellSky Home Health and our ancillary product does what it is supposed to...
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