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Enterprise Revenue Cycle Management Platforms 2023
Current Provider Experiences on the Platform Adoption Journey
Author
Dustin Cragun
Author
Ruirui Sun
Author
Jaren Day
Across the industry, provider organizations are feeling pressure from staffing shortages, payer challenges, shrinking margins, and ever-changing regulations. To ease these challenges, vendors are working to create end-to-end platforms that bridge all revenue cycle offerings, and they claim these platforms will increase operational efficiencies and reduce costs. For this report, KLAS spoke to provider organizations who have deeply adopted a vendor’s enterprise revenue cycle management offerings to get a snapshot of current customer satisfaction and examine the benefits and challenges of platform adoption.
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Key Findings:
- Waystar’s Product Integrations Unify Platform Experience; Experian Health’s Improved EHR Integrations Lead to High Satisfaction with Overall Functionality
- FinThrive Drives Loyalty by Building Strong Relationships; TruBridge Deep Adopters Report Better Value with Platform Adoption yet Remain Unsure about Long-Term Plans
Writer
Carlisa Cramer
Designer
Bronson Allgood
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.