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2024 BEST IN KLAS
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2019
2017
Related Segments
Midsize/Large Practice Management 2022
Which Vendors Stand Out in an Established Market?
Author
Aaron Gleave
Author
Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Key Findings:
- athenahealth athenaIDX (Ambulatory), Epic, NextGen Healthcare Perform Well for Large Practices; Cerner & eClinicalWorks (Limited Data) Need Improvement
- Midsize Practices Most Satisfied with athenahealth athenaCollector & NextGen Healthcare
- NextGen Healthcare Offers Consistent Product Experience; athenahealth athenaCollector Has Most of Needed Functionality
- NextGen Healthcare & athenahealth athenaCollector Drive Value through Outcomes; eClinicalWorks Misses the Mark for Large Independent Practices
- athenahealth athenaIDX (Ambulatory) and Epic Drive Consistent Customer Satisfaction; Cerner Customers Wait for Vendor to Deliver
Writer
Natalie Hopkins
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.