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2024 BEST IN KLAS
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Points of Light 2024
Celebrating Payer & Provider Partnerships That Enhance Healthcare Outcomes
Author
Boyd Stewart
Author
Aurene Wilford
Strategic partnerships between payer and provider organizations and their HIT vendors are becoming a cornerstone of transformative improvements to healthcare processes and outcomes. KLAS’ annual K2 Collaborative Points of Light awards celebrate such partnerships’ successes—or “points of light”—in reducing cost and inefficiencies and improving the patient, provider, and payer experience.
22 partnerships were awarded a 2024 Points of Light award, and their strategies and outcomes are shared in this report to illustrate the art of the possible. To help payer and provider organizations and vendors more effectively collaborate to resolve major points of friction, this Executive Insights section provides a high-level summary of the challenges the award winners tackled, the outcomes they achieved, and key lessons learned on the journey; the full report provides an in-depth case study of each collaboration.
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Key Findings:
- Points of Friction & the Technology Used to Address Them
- Variety of HIT Solutions Used to Address Points of Friction
- Overview of Points of Light Collaborations—By Type of Challenge Addressed
- Points of Light: Most Common Outcomes Include Improved Efficiency/Processes, Improved Care/Patient Experience, and Improved Provider Experience
- Value-Based Care Outcomes & Patient/Member Engagement Increasingly Top of Mind
- Key Lessons Learned
- Build Partnerships of Trust & Collaboration
- Have a Problem-Solving Mindset That Drives Proactive, Agile Behavior
- Conduct a Pilot & Focus on Change Management
- Measure Program Impact & Monitor Data Accuracy
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.