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Small-Hospital Patient Accounting 2023
Meeting the Needs of Smaller Hospitals
Author
Coray Tate
Author
Alex McIntosh
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.
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Key Findings:
- Relationship: MEDITECH Excels at Creating Strong Relationships with Small-Hospital Customers
- Product: Epic Offers High-Quality Product; CPSI & Oracle Health Customers Dissatisfied with Product Capabilities
- Culture: Oracle Health (Cerner), CPSI, MEDHOST & athenahealth (Latter Two Limited Data) Fail to Deliver on Expectations
- Operations: All Vendors Struggle to Provide Training That Meets Small Hospitals’ Needs
- Value: MEDITECH Stands Out for Driving Tangible Outcomes; Oracle Health (Cerner) Customers Report Low Value Due to Price & Missing Features
- Vendor Summaries
Writer
Natalie Hopkins
Designer
Breanne Hunter
Project Manager
Ethan Lui
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.