2023 Best In KLAS Long-Term Care

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

New and more stringent regulations have increased documentation burden for long-term care (LTC) provider organizations, and this combined with other factors (COVID-19, staff turnover, increased LTC demand) has intensified clinician and nurse burnout in LTC. As a result, many organizations are pressing their LTC EMR vendors to address documentation challenges, simplify workflows while mitigating costs, and improve satisfaction in a market that has seen an overall decline. This report highlights which LTC EMR vendors are best delivering the quality, integration, and training needed to get the most value out of their systems.

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare PointClickCare	84.7	n=62	N/A	B	A-	B	B+	B	C+

Experience Care NetSolutions	81.6	n=24	N/A	B+	B-	B-	B-	B+	B

MatrixCare MatrixCare	80.3	n=46	N/A	B-	B	B	B-	B	C

PointClickCare CPSI American HealthTech	72.6	n=16	N/A	C-	C	C	C	B-	D+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare PointClickCare 84.7 n=62 COMMENTS	N/A	B	A-	B	B+	B	C+
Experience Care NetSolutions 81.6 n=24 COMMENTS	N/A	B+	B-	B-	B-	B+	B
MatrixCare MatrixCare 80.3 n=46 COMMENTS	N/A	B-	B	B	B-	B	C
PointClickCare CPSI American HealthTech 72.6 n=16 COMMENTS	N/A	C-	C	C	C	B-	D+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic LTC (SNF EHR) * [MS] L MS	88.3	n=15	A-	A	B	B	A-	B+

Netsmart myUnity Enterprise * L	54.7	n=12	D-	F	D-	D-	F	F

Company/solution	Overall performance score (100-point scale)	Total evaluations

Epic LTC (SNF EHR) * [MS] L MS culture A- loyalty A operations B product B relationship A- value B+	88.3	n=15

Netsmart myUnity Enterprise * L culture D- loyalty F operations D- product D- relationship F value F	54.7	n=12

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