2023 Best In KLAS Outpatient Therapy/Rehab

The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Raintree Systems TherapyRehab Plus	83.7	n=21	+1%	B	B	B-	B	B+	B

WebPT WebPT	82.4	n=29	N/A	B	A-	B	B-	B-	C+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Raintree Systems TherapyRehab Plus 83.7 n=21 COMMENTS	+1%	B	B	B-	B	B+	B
WebPT WebPT 82.4 n=29 COMMENTS	N/A	B	A-	B	B-	B-	C+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Clinicient INSIGHT * L	67.9	n=7	D+	D	C	D	D+	B-

WellSky Rehabilitation * L	77.6	n=7	B-	C	B	C+	B	B

Company/solution	Overall performance score (100-point scale)	Total evaluations

Clinicient INSIGHT * L culture D+ loyalty D operations C product D relationship D+ value B-	67.9	n=7

WellSky Rehabilitation * L culture B- loyalty C operations B product C+ relationship B value B	77.6	n=7

Outpatient Therapy/Rehab

Past Outpatient Therapy/Rehab Awards

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