Small Practice Ambulatory EMR/PM (2–10 Physicians)
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 75.9
Software average: 80.3
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
athenahealth
EHR/PM |
83 |
n=44
|
N/A
|
B
|
B+
|
B
|
B
|
C+
|
B
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen Office EMR/PM |
80 |
n=31
|
N/A
|
B-
|
B
|
B-
|
B-
|
B
|
C+
|
|
|
|
|
|
|
||||||
CompuGroup Medical US
CGM APRIMA EHR/PM |
77.8 |
n=29
|
N/A
|
C+
|
B
|
C+
|
B-
|
C+
|
C-
|
|
|
|
|
|
|
||||||
Greenway Health
Intergy EHR/PM |
76.6 |
n=27
|
N/A
|
C+
|
C+
|
B-
|
B
|
C+
|
D
|
|
|
|
|
|
|
||||||
Azalea Health
Azalea EHR/PM |
75.1 |
n=22
|
N/A
|
C-
|
C+
|
C+
|
B-
|
C+
|
C
|
|
|
|
|
|
|
||||||
tebra (Kareo)
Kareo EHR/PM |
72.5 |
n=42
|
N/A
|
D+
|
C+
|
C+
|
C
|
D
|
C+
|
|
|
|
|
|
|
||||||
eClinicalWorks
EHR/PM |
49.7 |
n=23
|
N/A
|
F
|
F
|
F
|
F
|
F
|
F
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2022-2023) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
athenahealth
EHR/PM 83
n=44
COMMENTS
|
N/A
|
B
|
B+
|
B
|
B
|
C+
|
B
|
|
NextGen Healthcare
NextGen Office EMR/PM 80
n=31
COMMENTS
|
N/A
|
B-
|
B
|
B-
|
B-
|
B
|
C+
|
|
CompuGroup Medical US
CGM APRIMA EHR/PM 77.8
n=29
COMMENTS
|
N/A
|
C+
|
B
|
C+
|
B-
|
C+
|
C-
|
|
Greenway Health
Intergy EHR/PM 76.6
n=27
COMMENTS
|
N/A
|
C+
|
C+
|
B-
|
B
|
C+
|
D
|
|
Azalea Health
Azalea EHR/PM 75.1
n=22
COMMENTS
|
N/A
|
C-
|
C+
|
C+
|
B-
|
C+
|
C
|
|
tebra (Kareo)
Kareo EHR/PM 72.5
n=42
COMMENTS
|
N/A
|
D+
|
C+
|
C+
|
C
|
D
|
C+
|
|
eClinicalWorks
EHR/PM 49.7
n=23
COMMENTS
|
N/A
|
F
|
F
|
F
|
F
|
F
|
F
|
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
AdvancedMD
EHR/PM * L |
77.6 |
n=11
|
C-
|
C
|
B
|
B+
|
C+
|
C+
|
|
|
|
|
|
||||
CareCloud
EHR/PM * L |
59.5 |
n=8
|
F
|
F
|
D+
|
D
|
F
|
D
|
|
|
|
|
|
||||
DrChrono
EMR/PM * L |
71.1 |
n=8
|
D+
|
B-
|
C
|
D+
|
F
|
C+
|
|
|
|
|
|
||||
Elation Health
ElationEMR [C] C |
86.9 |
n=22
|
B
|
A
|
B+
|
B+
|
C+
|
B+
|
|
|
|
|
|
||||
Epic
Community Connect EpicCare Ambulatory EMR [C] C |
79.1 |
n=93
|
C+
|
B
|
C
|
B-
|
C+
|
B-
|
|
|
|
|
|
||||
Practice Fusion, a Veradigm Network Solution
Practice Fusion EHR * [C] L C |
81.1 |
n=8
|
C+
|
B
|
B-
|
B
|
C
|
A-
|
|
|
|
|
|
||||
Veradigm
(formerly Allscripts) Ambulatory Suite * L |
73.2 |
n=13
|
C+
|
C
|
C
|
C+
|
C+
|
D
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
AdvancedMD
EHR/PM * L culture
C-
loyalty
C
operations
B
product
B+
relationship
C+
value
C+
|
77.6 |
n=11
|
CareCloud
EHR/PM * L culture
F
loyalty
F
operations
D+
product
D
relationship
F
value
D
|
59.5 |
n=8
|
DrChrono
EMR/PM * L culture
D+
loyalty
B-
operations
C
product
D+
relationship
F
value
C+
|
71.1 |
n=8
|
Elation Health
ElationEMR [C] C culture
B
loyalty
A
operations
B+
product
B+
relationship
C+
value
B+
|
86.9 |
n=22
|
Epic
Community Connect EpicCare Ambulatory EMR [C] C culture
C+
loyalty
B
operations
C
product
B-
relationship
C+
value
B-
|
79.1 |
n=93
|
Practice Fusion, a Veradigm Network Solution
Practice Fusion EHR * [C] L C culture
C+
loyalty
B
operations
B-
product
B
relationship
C
value
A-
|
81.1 |
n=8
|
Veradigm
(formerly Allscripts) Ambulatory Suite * L culture
C+
loyalty
C
operations
C
product
C+
relationship
C+
value
D
|
73.2 |
n=13
|
EHR/PM * L
n=11
EHR/PM * L
n=8
EMR/PM * L
n=8
ElationEMR [C] C
n=22
Community Connect EpicCare Ambulatory EMR [C] C
n=93
Practice Fusion EHR * [C] L C
n=8
(formerly Allscripts) Ambulatory Suite * L
n=13
Solutions for which at least 95% of respondents answered yes.
CompuGroup Medical US CGM APRIMA EHR/PM
athenahealth EHR/PM
CompuGroup Medical US CGM APRIMA EHR/PM
athenahealth EHR/PM