Intergy Practice Management Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Greenway Health doesn't have ongoing training. We have to pay for additional training. If I could...
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Product
The product is very easy to navigate. Its screens are very basic and simple, and there are a lot of...
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Product
I would like a better occupational health piece in the system so that we can do occupational health...
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Culture, Relationship, Product
When it comes to new technology, Greenway Health is very slow to the game. I have worked with them...
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Loyalty
We took our billing in-house and away from Greenway Health because Greenway Health's billing was...
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Product
I like the fact that the system has so many automatic claim audits and scrubbers that can find...
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Loyalty, Relationship, Product
Over the many years that I have been at my organization, Greenway Health’s system has been...
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Product
Greenway Health's system is highly customizable. In a practice of our size, our customers do not...
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Relationship, Operations
We have a wonderful relationship with Greenway Health, and I tell other organizations like ours that...
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Relationship, Value
Greenway Health isn't paying enough attention to the system, and we have some complaints about that.
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Operations
Greenway Health doesn’t really train, so there isn't any training for Intergy Practice Management....
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Loyalty, Relationship
I see my overall satisfaction getting worse in the next 12 months. I am very bitter about Greenway...
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Product
We have an HL7 setup to integrate Intergy Practice Management with other systems. And a recent...
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Relationship
Greenway Health has sent someone to meet with us. Greenway Health has been very good. The tier...
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Culture, Value
When we get a new provider, Greenway Health adds support for their license. That seems strange...
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Relationship
I would like the vendor to be more proactive when they develop new relationships with new vendors.
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Loyalty, Product
I'm struggling with interfaces and everything related to HL7 interfaces, so I'm just tired of...
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Relationship, Operations
A few years ago, Greenway Health sent all of their support overseas. That actually wasn't too bad....
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Operations
Greenway Health doesn't have any ongoing training. The vendor can't get that training to us, no...
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Operations
We would like Greenway Health to provide training for upgrades because they don't do that anymore....
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Loyalty
The scheduling in the system is simple and straightforward, and the reporting is great. But Greenway...
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Product
Intergy Practice Management needs to do a better job of auditing. There is very little auditing for...
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Operations
We don't use Greenway Health for training. We do all of our training internally because we know more...
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Loyalty, Relationship
We have a new representative from Greenway Health who is on top of everything. I am cautiously...
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Culture, Loyalty, Relationship
I don't know whether Greenway Health knows what their long-term plan is. They haven't done...
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Value
In terms of charging for every little thing, with Intergy Practice Management, we can share licenses...
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Relationship
My contact person at Greenway Health is fantastic. They brought to light something that nobody else...
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Product
Trying to get a consistent statement cycle flowing in Intergy Practice Management is very difficult,...
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Relationship
Overall, our experience with Greenway Health has been pretty pleasant. Our biggest gripe with...
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Relationship, Product
Greenway Health’s support in using any interface is terrible. We have been working on an interface...
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Product
In Intergy Practice Management, something really crazy happens when a claim is undone. All of the...
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Product
Something that would be really nice would be not having notes all over the place in Intergy Practice...
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Loyalty, Relationship
Whether we will use Intergy Practice Management long term depends on a few things. There are things...
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Relationship
Greenway Health doesn’t make us false promises, and Intergy Practice Management’s reporting is good....
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Operations
The implementation of Intergy Practice Management was a few years ago, and there were a lot of bugs....
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Product
There were definite challenges when we upgraded from Prime Suite to Intergy Practice Management. We...
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Product
Intergy Practice Management integrates well with the other Greenway Health solutions. Intergy...
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Product
Intergy Practice Management is really customizable to each of our providers in terms of their...
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Product
The Intergy software was created mostly for smaller medical practices. For us, part of the problem...
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Relationship
My biggest complaint about Greenway Health is since we are not on the cloud, we are stuck between...
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Relationship, Product
Every time we do an upgrade, we have a problem. We always have something go wrong. We have to hold...
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Operations, Value
When we ask Greenway Health about training, they tell us to go to their website and watch videos....
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Relationship
Greenway Health needs to be more responsive in their support. All they do is say we have to open a...
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Operations, Product, Value
Intergy PM requires a lot of manual intervention and is very labor intensive. It takes a lot of...
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Relationship
Greenway Health has CSMs. They should rename the CSMs because those people don't really do anything....
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Relationship
Greenway Health is a good company, and they have always been good to us. We don't have any problems...
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Value
Greenway Health's system is on the expensive side for a company like ours. The vendor is used to...
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Culture, Operations, Value
The system is a little complicated for our company. We have to set up a lot of little nitty-gritty...
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Relationship
Greenway Health has offshore support, but I don't like to talk to people in India because it is hard...
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Product
The practice management side of the system works pretty well. There are some things in there that...
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Loyalty, Product
We aren't at the point where things are painful enough to change systems. We have seen some bright...
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Culture, Product, Value
With the price analyzer in Intergy Practice Management, when patients come up, we can give an...
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Relationship
The quality of Greenway Health’s support varies depending on who we get to respond to us. It takes...
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Relationship
I would never recommend Greenway, and I've actually told people not to touch it. With a recent...
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Relationship
If we have a problem, the vendor does try to reach out to us, but they don't always have the...
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Operations
I feel like other organizations that use Greenway use it differently than how we have ours set up,...
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Product
The reports in Intergy are terrible. They don't even go into an Excel spreadsheet; it's just a PDF....
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Product
My biggest pet peeve with the product is in payment posting. I can't easily post a payment...
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Product
Intergy Practice Management isn’t difficult, but there are definite flaws. One of the biggest pet...
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Relationship, Product
We used to monitor a measure within the system that would go into a different program. That was...
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Relationship, Product
When we create a template for a certain provider, that provider might work in multiple locations....
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Product
I recently went through all of our providers' templates and found a few issues. I tried to find out...
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Culture, Relationship
We have a certain issue with the system that has made things very difficult for us. We have found...
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Value
Overall, Greenway Health's system has met our needs in terms of taking care of our patients and...
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Culture, Value
We have had several issues with Greenway Health's charges. Greenway Health has corrected those...
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Operations
Greenway Health's programs, clicks, buttons, and forms aren't customized to every practice. They...
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Relationship
Problem-solving is not Greenway Health’s forte. When they outsourced their problem-solving...
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Operations
Implementations and upgrades aren't super hard with Greenway Health, but there have definitely been...
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Operations
The initial training went okay with Greenway Health. I don't even know that we have ongoing...
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Product
With Intergy Practice Management, the vendor has a more proactive approach than with other things. I...
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Product
The vendor is trying to push everything to CommonWell Health Alliance, but I would like a better...
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Loyalty, Product
The vendor needs to keep going with what they have already started. Maybe the product needs to have...
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Product
On the practice management side, the scheduling needs to be easier. We can only see five resources...
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Product
Every report that comes out of the practice management product needs to match the name for the exact...
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Product
The upgrades need a little more meat in terms of what is actually being fixed. There was very little...
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Loyalty, Relationship, Value
We are in a situation where Greenway Health is increasing our pricing, and we are not getting any...
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Relationship
I was going to have my UDS report done a little early, but Greenway Health basically abandoned my...
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Loyalty, Relationship
Up until the last year, anytime I had a support issue or a training issue and Greenway Health would...
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Product
Intergy Practice Management's ease of use is good but not so much for providers. From the...
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Relationship
I called the vendor with a little issue one time that would normally be fixed really quickly. But I...
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Relationship
Greenway Health’s FQHC expert is awesome, and so is their practice analytics person.
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Product
Intergy Practice Management is awfully good.
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Value
A lot of other vendors will charge for small, one-off things, but in my experience, Greenway Health...
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Relationship
Our challenges with the system are the same challenges we have had for some time. It is very...
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Product
Intergy Practice Management is a great product compared to some other products on the market....
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Loyalty, Value
We haven't left Greenway Health because we don't want to go through a data merger. We have also...
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Relationship
We have a support person, and we can open cases under their name, but when we call them, they don't...
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Operations
We don't get one-on-one training from Greenway Health unless we subscribe to it or put in a request...
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Operations, Product
There are some features of the software that have not fully opened up for integration into our...
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Relationship
If we want to have something resolved, we have to put in a case ticket. I don't have an individual...
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Product
The reporting system that we would normally go to in order to try to get some perspective on certain...
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Value
Greenway Health doesn’t avoid charging for every little thing. There is the regular system, but if...
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Operations
We did a big train-the-trainer implementation with Greenway Health initially. We got a lot of good...
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Product
The Intergy suite has a single database at the bottom, but it has two user interfaces that interact...
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Product
There are a lot of nice features built into Intergy Practice Management that allow us to limit...
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Product, Value
I am not sure we would buy the product again because of our A/R. Also, our labs aren't communicating...
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Product
Understanding the back side of the billing part of the product is hard for me. I am still struggling...
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Relationship, Product
The vendor doesn’t work with our pharmacy, so we have to do our billing for Medicaid manually. That...
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Relationship
We have had several contacts from the vendor who have been really good, but at this point, we don't...
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Product
In Intergy Practice Management, we can get stuck at times when popping open different windows. It...
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Relationship
We had an issue with billing in the system. Everything was going smoothly until it wasn’t. That was...
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Product
We love Intergy Practice Management because we can write notes on the patients' accounts. It is like...
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Relationship
We have almost never had a problem with contacting Greenway Health about any issue or about how the...
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Product
Intergy Practice Management isn’t easy for anybody to use. It is very complicated, and there are...
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Product
Greenway Health’s PM and EHR are incompatible; stuff doesn’t flow. That makes it so that we have to...
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Relationship, Operations
Greenway Health could improve with more technical support, especially for implementations. Things...
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Culture, Value
We get charged per claim by Greenway Health. We are allowed to submit 100 claims a day. If I submit...
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Product
When I get the information I need from the product, I can download it and export it. The system works....
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Operations, Product
I would not buy Intergy Practice Management again because it is just crazy to have to click five or...
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Product
I don't see that Greenway Health has reduced any pain I feel when I am trying to use their program....
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Relationship
Greenway Health is very hard to reach when I have a problem. It is difficult to find a person to...
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Relationship
Greenway Health lets us know if there are issues. They give us timelines.
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Operations, Product
For Intergy Practice Management, end users have to be very well trained. The version we are using is...
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Relationship
Greenway Health's support is awesome. If I were to send an email with a general question that wasn't...
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Relationship, Product
Overall, I highly recommend the system. I have implemented a lot of different systems over the...
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Loyalty, Relationship, Product
In the last couple of years, the road map that Greenway Health has put out at the beginning of the...
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Operations
The difficulty with training is that it is so geared toward a clinic that it doesn't quite work for...
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Operations, Product
The key thing for the product is the usability factor. The feedback from our staff is that the...
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Product
I like the scheduling platform in Intergy Practice Management, and the setup is a little more user...
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Relationship
I have a point person from Greenway Health that I can contact, but things are not resolved very...
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Relationship, Product
When reviewing the product, the vendor made it sound like the product was the best thing since...
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Relationship
We do not talk to Greenway Health’s support team physically anymore at all. Greenway Health’s web...
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Operations, Product
The vendor has released updates that get pushed when the product is upgraded, but they don't provide...
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Relationship
The vendor recently rolled out some new client success associates, and I only get a response about...
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Relationship, Product
Greenway Health is constantly chasing regulations as opposed to developing a product that has the...
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Relationship, Product
Greenway Health makes a lot of random changes to the system that I don't think are necessary. They...
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Culture, Value
Greenway Health recently bundled their provider licenses. They basically have one fee so that they...
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Relationship, Product
It takes a while to get to the people who are empowered to solve our problems, but Greenway Health...
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Product
The number-one strength of Intergy Practice Management is the GAAP. The accounting system in the...
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Product
With Intergy Practice Management, I would like to be able to drag and drop on the schedule. We can’t...
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Product
With the practice management piece, everybody talks about artificial intelligence and having greater...
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Product
The claim control is very nice as well as the ability to automatically post some charges. Intergy...
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Product
Overall, we are quite satisfied with Greenway Health's product for practice management. We don't...
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Operations, Product
Greenway Health's upgrade process is very smooth.
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Operations
Greenway Health has online training for their products, but that training isn't accessible to...
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Product
There are some things about Intergy Practice Management that are easier to manipulate than other...
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Relationship, Product
We have had some problems integrating with certain payers. Greenway Health is willing to work with...
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Value
Whatever we are paying for the product is not right because it seems like it is too much. The system...
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Operations, Product
Upgrades to the system seem to go fairly smoothly. Nothing necessarily goes terribly, but our IT...
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Operations
I have never had any training from the vendor. I have never been asked to join a training session....
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Relationship
Greenway Health’s web support team really wants to resolve tickets in a timely manner, and that is...
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Product
In the scheduling portion of the practice management system, there is a function that allows for...
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Relationship
Greenway Health recently changed their tiers of direct support services. We have never been in a...
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Product
Intergy Practice Management is solid for any business office and revenue cycle management...
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Relationship, Operations, Product
Intergy Practice Management has a dashboard, but everything about releases is put on there, and...
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Loyalty, Product
The billing process is pretty simple and easy to understand on the practice management side. The...
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Product
When I am posting a payment in the practice management product, I would love to see a better system...
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Product
We are completely happy with Intergy Practice Management. Our type of organization lives or dies on...
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Relationship
Greenway Health keeps their promises; things just seem to take forever. When we have a serious...
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Operations, Value
Like most vendors, Greenway Health doesn’t have an even focus on both the EHR and practice...
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Product
My billers have issues with Intergy Practice Management, and some of the problems are endemic to the...
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Relationship
Greenway Health has gone out of their way to respond to our complaints. The vendor has developed a...
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Relationship
Greenway Health is proactive, but I have to talk them into being that way. The vendor doesn’t do...
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Product
The basic solution is good for driving outcomes, but I don’t know whether my billing department or...
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Operations, Product
Intergy Practice Management is very user friendly and easy to navigate. Its scheduling system is a...
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Product
Regardless of how big our monitors are, we can only pull up four providers at a time on the system's...
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Relationship, Value
The vendor recently came out with an option where customers could pay extra for support and skip to...
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