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User Commentary
Relationship
MEDITECH has been very active in listening to us. We have been able to move tickets, issues, and...
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Relationship, Product
MEDITECH doesn't have a lot of resources. When I have gone to outside vendors, they have known...
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Operations, Product
The PM side of the product is pretty easy to use. Once a user knows how to use the MEDITECH system,...
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Loyalty, Relationship
MEDITECH is aware that we are evaluating other products, but I haven't seen them step up. I am...
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Product
Expanse Ambulatory PM has standard content, but it all has to be put together. We have to build the...
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Relationship, Product
When we have an outage or problem, it always points back to the MEDITECH software. We rarely have...
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Operations
One thing that MEDITECH falls short on is that they don't offer in-seat training for our IT staff,...
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Product
Interoperability is a challenge in Expanse Ambulatory PM. We had to go through a lot of trouble to...
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Relationship, Product
On the PM side, we have gotten to a relatively good place after tons of optimization. There is some...
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Relationship, Operations
A lot of times, MEDITECH’s knowledge base articles are not kept up-to-date, and then the customer is...
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Product, Value
I like that Expanse Ambulatory PM is fully integrated on its acute side. That way, we only have one...
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Relationship, Product, Value
MEDITECH is good; for the most part, everything is fine. They are helpful. If we do the work and...
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Operations, Product
The setup with Expanse Ambulatory PM probably could have involved better training with people who...
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Loyalty, Product
I'm praying things will get better with MEDITECH in the future. We are getting a big update, but I...
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Product
On the ambulatory side, some of the limitations of the system include the ease of remittance posting...
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Value
MEDITECH charges us more now than they used to, but considering what other vendors charged, I...
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Product
Scheduling in Expanse Ambulatory PM is easy.
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Operations
We recently moved over to the Expanse solution for our practice management. Everyone has different...
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Product
The financial aspect of the Expanse system is the vendor’s total weak point because we have no...
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Operations, Product
MEDITECH's documentation sometimes isn't always the best. In some of the areas that I deal with,...
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Relationship
The tech support group at MEDITECH is horrible, and that is the nicest way I can say that. Unless we...
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Relationship, Operations
We have a certain person who we have had now for a while, and they are worthless. I can't say how...
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Relationship, Product
The product is more clinically favored. If we are halting production for a provider due to a quirk,...
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Product
There is a problem with Expanse Ambulatory PM. When I am turning in an ambulatory account to my...
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Relationship, Product
MEDITECH’s delivery of new technology is slow. The issues we are having seem like problems the other...
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Relationship
We have a MEDITECH specialist for our ambulatory and acute modules, but that person can only take...
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Product, Value
The product is completely integrated throughout our entire organization. We have received outcomes...
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Loyalty, Product
The vendor is rolling out new applications, but they have yet to work out how the updates will take...
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Relationship
Some of the vendor's specialists are really good, but there are also some that aren't good. The...
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Relationship
Our contact person isn't empowered to solve our problems. They are only empowered to push our...
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Relationship
No one keeps all of their promises. A lot of the time, the vendor will put things on their road map...
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Culture, Value
MEDITECH does a really good job of not charging for every little thing. The vendor has a lot of flat...
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Product
There are a lot of little clicks that we have to do within individual records to figure out where...
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Relationship
MEDITECH’s support is pretty good, and that is why our relationship with MEDITECH is great....
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Culture, Relationship, Operations
Some requests that we put in were sent as ideas, and years later, they still haven't been fully...
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Product
It seems like MEDITECH struggles with Expanse Ambulatory PM. For example, there are a lot of clicks...
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Loyalty, Product
Expanse Ambulatory PM is a good product, and MEDITECH is coming out with some new things so that we...
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Relationship
MEDITECH's support has taken a dip, but that isn't necessarily their specialists' fault. MEDITECH...
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Culture, Relationship
Our MEDITECH account representative is great. Usually, if I have an issue where someone isn't...
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Product
Expanse Ambulatory PM is easier to manipulate, build, and customize than MEDITECH's EHR is. However,...
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Operations
We would like to see in-person training from MEDITECH, but after that training, some interactive...
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