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Expanse Ambulatory PM Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CMIO

Operations, Product

MEDITECH is not proactive; they are more reactive. They do not foresee problems.

Apr 2024
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Director

Product

Expanse Ambulatory PM has standard content, but it all has to be put together. We have to build the...

Mar 2024
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CIO

Relationship, Product

When we have an outage or problem, it always points back to the MEDITECH software. We rarely have...

Mar 2024
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CIO

Operations

One thing that MEDITECH falls short on is that they don't offer in-seat training for our IT staff,...

Feb 2024
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CIO

Product

Interoperability is a challenge in Expanse Ambulatory PM. We had to go through a lot of trouble to...

Feb 2024
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Manager

Relationship, Product, Value

MEDITECH is good; for the most part, everything is fine. They are helpful. If we do the work and...

Dec 2023
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Manager

Operations, Product

The setup with Expanse Ambulatory PM probably could have involved better training with people who...

Dec 2023
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Manager

Loyalty, Product

I'm praying things will get better with MEDITECH in the future. We are getting a big update, but I...

Dec 2023
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Manager

Product

On the ambulatory side, some of the limitations of the system include the ease of remittance posting...

Dec 2023
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Manager

Operations

We recently moved over to the Expanse solution for our practice management. Everyone has different...

Nov 2023
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Manager

Product

The financial aspect of the Expanse system is the vendor’s total weak point because we have no...

Nov 2023
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Director

Operations, Product

MEDITECH's documentation sometimes isn't always the best. In some of the areas that I deal with,...

Oct 2023
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Director

Relationship

The tech support group at MEDITECH is horrible, and that is the nicest way I can say that. Unless we...

Oct 2023
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Director

Relationship, Operations

We have a certain person who we have had now for a while, and they are worthless. I can't say how...

Oct 2023
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(0)
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Analyst/Coordinator

Product, Value

The product is completely integrated throughout our entire organization. We have received outcomes...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

The vendor is rolling out new applications, but they have yet to work out how the updates will take...

Aug 2023
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Analyst/Coordinator

Relationship

Some of the vendor's specialists are really good, but there are also some that aren't good. The...

Aug 2023
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Analyst/Coordinator

Relationship

Our contact person isn't empowered to solve our problems. They are only empowered to push our...

Aug 2023
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Analyst/Coordinator

Relationship

No one keeps all of their promises. A lot of the time, the vendor will put things on their road map...

Aug 2023
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Analyst/Coordinator

Culture, Value

MEDITECH does a really good job of not charging for every little thing. The vendor has a lot of flat...

Aug 2023
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Analyst/Coordinator

Product

There are a lot of little clicks that we have to do within individual records to figure out where...

Aug 2023
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