A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 75.1
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2021-2022) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
R1
Physician RCM Services 
|
80.5 |
n=20
|
-8%
|
--
|
B-
|
B-
|
B
|
B-
|
C
|
|
| |
|
|
|
|
||||||
|
NextGen Healthcare
NextGen RCMS
|
78.2 |
n=16
|
+2%
|
--
|
B-
|
C+
|
C+
|
B-
|
C
|
|
| |
|
|
|
|
||||||
|
athenahealth
RCM Services
|
72.8 |
n=25
|
-4%
|
--
|
B-
|
C-
|
C
|
C
|
D
|
|
| |
|
|
|
|
||||||
|
Greenway Health
Greenway Revenue Services
|
70.4 |
n=15
|
-6%
|
--
|
D+
|
B-
|
C
|
B-
|
D-
|
|
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2021-2022) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
R1
Physician RCM Services 80.5
n=20
COMMENTS
|
-8%
|
--
|
B-
|
B-
|
B
|
B-
|
C
|
|
|
NextGen Healthcare
NextGen RCMS 78.2
n=16
COMMENTS
|
+2%
|
--
|
B-
|
C+
|
C+
|
B-
|
C
|
|
|
athenahealth
RCM Services 72.8
n=25
COMMENTS
|
-4%
|
--
|
B-
|
C-
|
C
|
C
|
D
|
|
|
Greenway Health
Greenway Revenue Services 70.4
n=15
COMMENTS
|
-6%
|
--
|
D+
|
B-
|
C
|
B-
|
D-
|
Company/solution
80.5
n=20
Censinet assessment N/A
culture
--
loyalty
B-
operations
B-
relationship
B
services
B-
value
C
COMMENTS
78.2
n=16
Censinet assessment N/A
culture
--
loyalty
B-
operations
C+
relationship
C+
services
B-
value
C
COMMENTS
72.8
n=25
Censinet assessment N/A
culture
--
loyalty
B-
operations
C-
relationship
C
services
C
value
D
COMMENTS
Censinet assessment N/A
culture
--
loyalty
D+
operations
B-
relationship
C
services
B-
value
D-
COMMENTS
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
CompuGroup Medical US
eMDs Aria RCM * L |
65.7 |
n=9
|
--
|
D
|
D+
|
C
|
D+
|
F
|
| |
|
|
|
|
||||
|
R1
MSM Outsourced Billing * L |
85.9 |
n=13
|
--
|
B+
|
B-
|
B
|
B
|
B
|
| |
|
|
|
|
||||
|
Veradigm
Allscripts Revenue Cycle Management * L |
76.1 |
n=6
|
--
|
B-
|
C+
|
B
|
B-
|
D
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
CompuGroup Medical US
eMDs Aria RCM * L culture
--
loyalty
D
operations
D+
relationship
C
services
D+
value
F
|
65.7 |
n=9
|
|
R1
MSM Outsourced Billing * L culture
--
loyalty
B+
operations
B-
relationship
B
services
B
value
B
|
85.9 |
n=13
|
|
Veradigm
Allscripts Revenue Cycle Management * L culture
--
loyalty
B-
operations
C+
relationship
B
services
B-
value
D
|
76.1 |
n=6
|
L
Company/solution
CompuGroup Medical US
eMDs Aria RCM * L
eMDs Aria RCM * L
65.7
n=9
n=9
culture
--
loyalty
D
operations
D+
relationship
C
services
D+
value
F
R1
MSM Outsourced Billing * L
MSM Outsourced Billing * L
85.9
n=13
n=13
culture
--
loyalty
B+
operations
B-
relationship
B
services
B
value
B
Veradigm
Allscripts Revenue Cycle Management * L
Allscripts Revenue Cycle Management * L
76.1
n=6
n=6
culture
--
loyalty
B-
operations
C+
relationship
B
services
B-
value
D
