2022 Best In KLAS Robotic Process Automation

Prior authorization is mandated by payers to ensure that certain clinical procedures and medications being ordered are necessary. To alleviate the heavy administrative burden this requirement causes, healthcare organizations have adopted automated prior authorization solutions. For this report, KLAS interviewed 30 respondents from 26 unique organizations to understand their experiences using these solutions and what outcomes they have seen.

Emerging Technology

CenterX Real-Time Prescription Benefits (RTPB)

07 January 22 | Dustin Cragun and Tyler Sycamore

Medication compliance is an important, if not the critical, driver of successful clinical outcomes. When prescribing, providers need to know out-of-pocket costs and alternatives so they can involve patients in determining the treatment that is most clinically and financially appropriate. CenterX Real-Time Prescription Benefit (RTPB) provides real-time, patient-specific prescription information and plan restrictions based on the patient’s coverage, such as suggested alternatives and prior authorization requirements.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

R1 Cloudmed Automation (Databound)	95.7	n=22	-1%	A+	A+	A	A+	A+	A+

Boston Software Systems Boston Workstation Robotic Process Automation (RPA)	93.8	n=19	+3%	A	A	A-	A	A	A+
	50.0	100.0

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

R1 Cloudmed Automation (Databound) 95.7 n=22 COMMENTS	-1%	A+	A+	A	A+	A+	A+
Boston Software Systems Boston Workstation Robotic Process Automation (RPA) 93.8 n=19 COMMENTS	+3%	A	A	A-	A	A	A+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

CenterX Electronic Prior Authorization * [C] L C	86.5	n=8	B	A	B	B-	A	A-

UiPath Robotic Process Automation (RPA) * L	80.7	n=13	B	B+	C-	B-	D	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations

CenterX Electronic Prior Authorization * [C] L C culture B loyalty A operations B product B- relationship A value A-	86.5	n=8

UiPath Robotic Process Automation (RPA) * L culture B loyalty B+ operations C- product B- relationship D value B+	80.7	n=13

Robotic Process Automation

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